Dispatcher

At WelbeHealth, we serve our communities’ most vulnerable seniors through shared intention, pioneering spirit, and the courage to love. These core values and our participant-focus lead the way in everything we do.

About the role

The Dispatcher is accountable for coordinating all transportation services provided to participants and potential enrollees, as well as overseeing vehicle safety. Dispatchers at WelbeHealth:

• Keep drivers, participants, and clinic teams aligned through accurate documentation, real-time updates, and timely communication
• Coordinate add-ons, cancellations, no-shows, and last-minute changes, all while ensuring a seamless participant experience
• Take part in a whole-person care experience, coordinating rides that help participants feel supported, respected, and connected to care

Responsibilities

• Create and manage daily transportation schedules, adjusting to accommodate cancellations, add-ons, and last-minute requests
• Perform active dispatching to support daily transportation operations
• Maintain a daily call log for operational tracking and communication
• Monitor and respond to HUB inquiries and operational requests
• Update schedules based on Direct Line changes and updates
• Provide timely documentation of cancellations or no-shows, communicating any missed appointments with the clinic team
• Provide weekend dispatch coverage as needed

Requirements

• High school diploma or equivalency; professional experience may be substituted
• Minimum of four (4) years of experience working in a public or private transportation setting
• Minimum of two (2) years of experience working in a dispatcher setting
• Current valid state driver’s license and vehicle insurance required
• Participate in the DMV pull notice and random testing for alcohol and controlled substances programs
• Pass DOJ/FBI background check and DOT physical exam
• Must maintain the eligibility to drive under WelbeHealth’s commercial auto insurance program; applicants must generally be at least 25 years of age; candidates ages 23–24 may be considered based on driving history and other underwriting criteria; drivers over age 70 may be required to provide current medical certification

Skills

• Strong communication skills
• Technology proficiency
• Ability to make timely decisions while managing competing priorities

Benefits

• Medical, dental, and vision insurance coverage
• 17 days of personal time off (PTO), 12 holidays observed annually, and 6 sick days
• 401K savings with company match
• Comprehensive compensation package including base pay and bonus
• Additional benefits available

Pay

Compensation offering: $23—$27.27 USD per hour, consisting of base salary plus bonus.

COVID-19 Vaccination Policy: Proof of vaccination or a vaccine declination form will be required prior to employment.