Dispatcher

About the role

At WelbeHealth, we serve our communities’ most vulnerable seniors through shared intention, pioneering spirit, and the courage to love. These core values and our participant‑focus lead the way no matter what. The Dispatcher is accountable for coordinating all transportation services provided to participants and potential enrollees, as well as overseeing vehicle safety. Dispatchers keep drivers, participants, and clinic teams aligned through accurate documentation, real‑time updates, and timely communication; they coordinate add‑ons, cancellations, no‑shows, and last‑minute changes while ensuring a seamless participant experience and take part in a whole‑person care experience, coordinating rides that help participants feel supported, respected, and connected to care.

Responsibilities

• Create and manage daily transportation schedules, adjusting for cancellations, add‑ons, and last‑minute requests
• Perform active dispatching to support daily transportation operations
• Maintain a daily call log for operational tracking and communication
• Monitor and respond to HUB inquiries and operational requests
• Update schedules based on Direct Line changes and updates
• Provide timely documentation of cancellations or no‑shows, communicating any missed appointments with the clinic team
• Provide weekend dispatch coverage as needed

Requirements

• High school diploma or equivalency (professional experience may be substituted)
• Minimum of four (4) years of experience working in a public or private transportation setting
• Minimum of two (2) years of experience working in a dispatcher setting
• Current valid state driver’s license and vehicle insurance
• Participate in the DMV pull notice and random testing for alcohol and controlled substances programs
• Pass DOJ/FBI background check
• Pass DOT physical exam
• Maintain eligibility to drive under WelbeHealth’s commercial auto insurance program; applicants generally must be at least 25 years of age (candidates 23‑24 may be considered based on driving history; drivers over 70 may need current medical certification)
• COVID‑19 vaccination proof or approved declination form required prior to employment

Skills

• Strong communication skills
• Technology proficiency