Dispatcher

About the role

At Venture, we help our clients deliver their products, their promises, and their potential every day. If you believe in delivering great customer service, value partnership, and are always looking for a challenge, we’d like to meet you.

Responsibilities

Position Summary: We are seeking a highly organized and proactive Operations Coordinator to support day-to-day transportation operations in a fast-paced trucking environment. Working a rotating 7 days on / 7 days off schedule, this role serves as a critical link between drivers, customers, dispatch, planning, and leadership to ensure safe, compliant, and efficient operations. The Operations Coordinator is responsible for monitoring service execution, supporting driver needs, maintaining customer satisfaction, and proactively resolving operational issues while ensuring compliance with company policies and DOT regulations.

• Coordinate daily transportation activities to ensure on-time pickup and delivery performance.
• Serve as a primary point of contact for drivers during assigned shifts, providing support and guidance as needed.
• Monitor load and route execution, proactively identifying and resolving service issues or delays.
• Communicate with customers, brokers, and third-party logistics providers regarding shipment status, delays, and service concerns.
• Collaborate with dispatch, planning, and operations teams to optimize fleet utilization and service performance.
• Accurately enter and maintain operational data within TMW and other company systems.
• Monitor driver activity and utilization to support operational efficiency and customer commitments.
• Ensure drivers are properly trained and utilizing PeopleNet, ELD, and other required technology platforms.
• Track and communicate equipment availability, trailer pool status, and asset utilization needs.
• Assist in coordinating pickup and delivery appointments and any required schedule changes.
• Monitor customer lane requirements and volume commitments to support service expectations.
• Escalate critical operational issues and service disruptions to leadership as appropriate.
• Support driver retention efforts by fostering positive working relationships and timely issue resolution.
• Partner with Safety and Compliance teams to support adherence to DOT regulations and company policies.
• Maintain effective communication during shift transitions to ensure continuity of operations across the 7-day rotating schedule.
• Participate in on-call or after-hours operational support as required during scheduled work periods.
• Prepare and distribute operational updates, reports, and shift notes as needed.

Requirements

REQUIRED EDUCATION / EXPERIENCE: High school diploma or equivalent required. Associate degree in Transportation, Logistics, Business