Dispatcher

About the role

As a Dispatcher, you will be tasked with organizing the daily dispatch of equipment for a Trench Safety branch in a safe and timely manner. You will be responsible for maximizing the efficiency of UR owned assets and outside resources. Our customers depend on us to deliver and pickup on time. Without you, they cannot meet their operational needs, and that's why we seek a professional with integrity who respects and understands the demands of the job.

Responsibilities

• Daily scheduling of UR Drivers and outside haulers with proactive forward planning
• Manage constant change to the daily schedule to meet customer demands
• Manage inter-company transfer hauling
• Communicate Driver schedules and expectations
• Become expert on dispatch system, supporting applications, and dispatch processes
• Be a key player in the daily branch planning meeting
• Monitor and perform to dispatch metrics
• Provide excellent service to both external and internal customers
• Communicate with the team clearly, concisely, and honestly
• Assist in taking customer telephone orders for deliveries, pickups and service
• Assist Inside sales team as needed
• Other duties as assigned

Requirements

• College degree preferred or equivalent experience
• Diligent attention to safety
• Strong ability to multitask in a fast-paced environment
• Superior customer service, teamwork and verbal/written communication skills
• Keen attention to detail
• Analytical and processes oriented
• Planner, preparer, problem solver, decision maker
• Valid driver's license with acceptable driving record
• Technical knowledge of DOT/Federal Motor Carrier rules and regulations

Benefits

We offer best-in-class benefits and perks that will support you and your family, including:

• Paid Parental Leave
• United Compassion Fund
• Employee Discount Program
• Career Development & Promotional Opportunities
• Additional Vacation Buy Up Program (US Only)
• Early Wage Access through Payactiv (US Hourly Only)
• Paid Sick Leave
• An inclusive and welcoming culture