Dispatcher

TriMark USA is the country’s largest provider of design services, equipment, and supplies to the foodservice industry. Headquartered in Massachusetts, with a history dating back to 1896, we have locations across the country that offer foodservice operators an unparalleled level of service by combining our unique design capabilities and our expert market knowledge with the purchasing strength, delivery, installation, and after‑sales service capabilities of a national company. Our employees are focused on creating customized solutions for our clients to ensure they achieve their culinary goals while upholding our I.C.A.R.E. values: Integrity, Customer Service, Accountability, Respect, and Excellence.

About the role

The Dispatcher reports to the Supervisor. Located in Houston, TX. Full‑time hybrid position. Must be available to work either Wednesday through Sunday (8 am – 5 pm) or Saturday through Wednesday (11 am – 8 pm).

Responsibilities

• Plan and coordinate delivery routes for drivers based on factors such as distance, traffic, and customer requests; optimize routes to maximize efficiency and minimize delivery times, fuel consumption, and vehicle wear and tear.
• Dispatch drivers to assigned routes and provide them with detailed instructions, schedules, and relevant information; maintain constant communication with drivers via phone, radio, or messaging systems to provide updates, directions, and assistance as needed.
• Serve as the primary point of contact for customers, addressing inquiries, resolving issues, and providing updates on delivery status; ensure a high level of customer satisfaction by delivering excellent service and promptly resolving any concerns or complaints.
• Coordinate with warehouse staff, logistics personnel, and other internal teams to ensure smooth operations and timely fulfillment of orders; monitor inventory levels, shipment schedules, and delivery timelines to proactively address any potential delays or issues.
• Maintain accurate records of dispatch activities, including driver assignments, delivery schedules, and customer interactions.
• Quickly identify and resolve logistical issues, such as route deviations, vehicle breakdowns, or delivery delays, to minimize disruptions and maintain service levels.
• Ensure compliance with safety regulations and company policies regarding driver behavior, vehicle maintenance, and transportation operations