Dispatcher

About the role

The Dispatcher oversees road service through communication with Operators and provides customer support to the clients. We are seeking customer service-oriented professionals who are dedicated to safety.

Responsibilities

• Oversight of road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.
• Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.
• Manage emergency situations for vehicle operators, act as liaison between the carrier and emergency services.
• Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.
• Other duties as required.

Qualifications

• High School Diploma or GED; Technical Degree preferred.
• 1 year of customer service, dispatch experience preferred.
• Must have or be willing to get Class B CDL with Passenger Endorsement.
• Excellent phone demeanor and customer service skills.
• Able to work independently.
• Adequate verbal, interpersonal, judgment and problem-solving abilities.
• Experience with word processing, spreadsheets, Internet software, e-mail, and/or database software preferred.
• Basic computer skills are required.
• Must be able to read a map and possess knowledge of the service area.
• Must be hospitable, guest/customer service oriented, and be willing to serve the needs of passengers.
• Problem solving and analytical skills.
• Must be able to work shifts or flexible work schedules as needed.

Benefits

• Paid sick leave.
• Medical, dental & vision after 90 calendar days of employment for full-time employees.
• Life insurance.
• 401k retirement Benefits.
• Company Holidays.

Physical Requirements

• Sit for extended periods (up to 6–8 hours per day).
• Frequently walk for long distances and on possible sloped ground or slippery and uneven surfaces.
• Push and pull objects up to 50 pounds, occasionally throughout the workday.
• Lift material weighing up to 50 lbs. with or without assistance.
• Occasionally bend, kneel, or crouch to files or equipment stored at ground level.
• Withstand heavy traffic areas while performing the duties of the job.
• Tolerate exposure to considerable amounts of dust, vehicle fumes and noise.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good.