Dispatcher

About the role

Transdev in San Rafael, CA is hiring a Dispatcher to direct the safe and timely movement of revenue service vehicles and operators. The role monitors on-time performance and trip productivity, reschedules trips as necessary, reviews operator timekeeping, and verifies and posts corrections to trip data. Dispatchers provide riders with imminent vehicle arrival reminders, “where’s my ride” information, same-day trip cancellations, and same-day reservation bookings when available. Under supervision, the Dispatcher assists in developing transit schedules, operator work run assignments, and related documents.

Responsibilities

• Follows general policies, procedures, and practices in compliance with federal, state, local, and company rules and regulations.
• Manages daily service by reviewing route performance and proactively responding to situations that impact customer service.
• Oversees contracted service standards by tracking trip performance measures, route begin on time performance, incidents, etc.
• Responds, records, and resolves customer feedback via multiple channels.
• Assists with the preparation of daily schedules and workflow related to daily scheduling.
• Monitors and corrects operator punch times in the timekeeping system, ensuring compliance with Wage Order 9.
• Communicates and coordinates with internal departments to help meet customer needs.
• Performs audits as scheduled that meet Transdev’s policies and procedures.
• Serves as an emergency contact for drivers in the field and manages emergency situations for vehicle operators, acting as liaison with emergency services.
• Coordinates communications between drivers and other supervisory personnel.
• Coordinates with municipal, county, and other agencies in emergency situations or in traffic-routing problems, detours, and enhanced service requirements.
• Provides customer support by responding to questions and concerns regarding customer trips including no shows, cancellations, and missed trips.
• Other duties as required.

Qualifications

• High school diploma or equivalent, such as GED, required.
• Minimum of one year of dispatch operations experience within the transportation industry.
• Excellent verbal and interpersonal communication skills with ability to adapt to changing situations and listen to feedback.
• Customer service-oriented mentality with attention to detail.
• Problem-solving and analytical skills.
• Must be able to work shifts or flexible work schedules as needed.
• Punctual with an emphasis on attendance.
• Proficient computer skills and ability to utilize computer software.
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.
• Must be able to pass a background check.

Physical Requirements

The essential functions of this position require the ability to:

• Work 100% indoors in air-conditioned or well-ventilated facilities.
• Sit for extended periods (up to 6–8 hours per day); long periods spent typing or looking at a computer screen.
• Push and pull objects up to 25 lbs. occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pay

$23.50 – $26.71 per hour (Union Collective Bargaining Agreement Payscale).

Benefits

• Vacation: One week during the first year of employment up to four weeks per year after ten years.
• Sick days: 5 days annually.
• Medical, dental, and vision insurance available after 30 calendar days of employment for full-time employees.
• Life insurance.
• 401k retirement benefits.
• Company holidays.