Dispatcher

About the Role

As a Dispatcher at Trademark Metals Recycling, you're the nerve center of the operation. You'll coordinate drivers, manage routes, handle customer service calls, process billing, and make real-time decisions that keep the whole yard running on schedule. It's a fast-paced, high-responsibility role that rewards sharp thinkers with strong earning potential and the full backing of Nucor — a Fortune 150 company built on taking care of its people.

What You'll Do

• Follow all company and OSHA safety procedures — safety is always the first priority
• Dispatch and support drivers throughout the day — route them efficiently to deliver timely, reliable service to customers
• Take inbound service requests from customers and TMR teammates — triage, prioritize, and act fast
• Monitor customer scale alert systems and respond to issues as they arise
• Assess loaded boxes and trailers on the yard from the previous day and schedule them for unloading
• Review and process daily paperwork from the prior day — check contractor times and compare against billing
• Review driver performance daily and flag issues or trends to management
• Assist drivers with problems in the field — make the call on when to escalate to management
• Perform general office and billing duties as assigned by the Manager

What We're Looking For

• Dispatch systems experience preferred — familiarity with routing and logistics software is a strong plus
• Billing and administrative experience preferred
• Excellent verbal and written communication skills — comfortable on the phone, radio, and in person
• Able to multitask, stay organized, and follow up on outstanding issues without letting things fall through the cracks
• Strong problem-solving instincts — you assess situations quickly and make good calls under pressure
• Professional, customer service-focused attitude with the ability to handle difficult situations calmly
• Computer proficient — Microsoft Outlook, Excel, Word, and ability to learn in-house systems
• Willingness to learn the scrap metal recycling industry — knowledge is a plus, drive to learn is a must
• Bilingual in English and Spanish strongly preferred
• Candidates within 50 miles of location preferred
• Must pass a hair drug test and background check

Pay, Benefits & Career Growth

• Average annual earnings: $67,000 (includes hourly base pay, weekly overtime opportunities, and bonuses)
• Weekly production bonus
• Paid training – we'll teach you what you need to succeed
• Fast benefits – medical, dental, & vision after just 30 days
• Profit sharing – yearly payout averaging ~17% of annual pay
• 401(k) match – company matches 17% of your contributions
• Employee stock purchase plan – company matches 10%
• Paid vacation – 40 hours after 6 months
• Parental leave
• Tuition reimbursement – up to $5,250 per year
• Company-paid life & disability insurance
• Clear career paths – promote from within, no cap on growth