Dispatcher
About The Chefs' Warehouse
The Chefs' Warehouse, Inc. (http://www.chefswarehouse.com) combines exceptional quality and brand building with broadline food service distribution for more than 40 years. With Protein, Specialty, Produce, and Broadline offerings, we service the most discerning chefs in a hybrid approach of convenience and superior quality. We introduce more than 4,000 artisan producers of the world’s finest ingredients from over 40 countries to the finest chefs in the world. We passionately consult, sell, and build relationships with more than 50,000 customers through the most experienced network of over 600 consultive sales associates, best-in-breed technology, rapid service, and support levels that solidify our long-standing ties to both established and up-and-coming premium restaurants.
Position Summary
The Dispatcher is responsible for coordinating daily driver operations, supporting sales inquiries and service needs, and maintaining accurate transportation reporting. This role serves as a key communication link between Sales and Transportation, ensuring timely route updates, issue resolution, and efficient delivery operations.
Key Responsibilities
- Dispatch drivers and helpers daily to ensure efficient route execution.
- Maintain accurate payroll records for agency personnel and helpers.
- Track and document all company-issued materials provided to drivers, including fuel cards, key fobs, keys, radios, and other equipment.
- Manage hand truck inventory and maintain accurate inventory records.
- Prepare, maintain, and update transportation and sales reports using company systems.
- Respond promptly to emails and follow through until issues are fully resolved.
- Complete shift handoff logs each day, regardless of operational issues.
- Maintain, organize, and ensure all company phones remain charged and operational.
- Monitor Samsara activity and address driver alerts and compliance concerns.
- Update routing systems with delivery windows, address corrections, and customer information.
- Review emails before dispatching routes to identify updates, changes, and special instructions.
- Respond to phone messages and provide timely follow-up.
- Monitor Samsara and Mobile Conductor systems to ensure proper scanner usage and compliance by drivers.
- Complete daily activity reports and operational tracking documents.
- Maintain and update pickup schedules in coordination with Purchasing as needed.
- Communicate route delays, service issues, and other operational concerns to stakeholders.
- Verify all invoices during driver check-in and ensure no documentation is missing.
- Proactively monitor and follow up on pickups throughout the day to prevent service disruptions.
- Provide drivers with support regarding directions, roadside assistance, accident procedures, and other transportation-related matters.
Qualifications
- A high school diploma or GED required.
- Minimum of 5 years of dispatch experience, preferably within the transportation, logistics, or distribution industry.
- Strong organizational, communication, and multitasking skills.
- Proficiency with transportation management systems, routing software, and Microsoft Office applications.
- Ability to work in a fast-paced environment while managing multiple priorities.
- Experience with Samsara, Mobile Conductor, or similar fleet management systems preferred.
Perks & Benefits
- Paid vacations, paid holidays
- Health, dental, and medical benefits
- Weekly pay
- Life insurance
- 5% above cost for our high-quality food products
- Employee discounts for travel and events
- 401(k)
- Employee Stock Purchase Plan
Company Information
The Chefs' Warehouse is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, pregnancy, gender identity or any other characteristic protected by applicable federal, state, or local laws. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. We are dedicated to building an inclusive and diverse workforce.