Dispatcher

About the Company

The Chefs' Warehouse, Inc. combines exceptional quality and brand building with broadline food service distribution for more than 40 years. With Protein, Specialty, Produce, and Broadline offerings, we service the most discerning chefs in a hybrid approach of convenience and superior quality. We introduce more than 4,000 artisan producers of the world’s finest ingredients from over 40 countries to the finest chefs in the world. We passionately consult, sell, and build relationships with more than 50,000 customers through the most experienced network of over 600 consultative sales associates, best-in-breed technology, rapid service, and support levels that solidify our long-standing ties to both established and up-and-coming premium restaurants.

Mission: To provide the world’s greatest ingredients to the world’s best chefs.

Our C.H.E.F.S. Values:

• Curious & Creative
• Hungry For Food & Results
• Entrepreneurial
• Forward Thinking & Flexible
• Supportive (Of Peers & Chefs)

About the Role

Pairs motor vehicles and drivers in the morning prior to the beginning of drivers’ daily route.

Responsibilities

• Dispatch all drivers and helpers.
• Daily record keeping of agency and helpers for payroll.
• Record and collect all material given to drivers (e.g., gas cards, fobs, keys, radios).
• Maintain hand truck inventory and update spreadsheet.
• Maintain and update EZ-Pass account.
• Respond to all emails within 5 minutes and continue responses until resolved.
• Complete hand-off log with or without issues.
• Maintain and charge all phones.
• Monitor GeoTab and address drivers on all alerts.
• Update routers with delivery windows and any address issues.
• Check emails before dispatching for any updates, changes, or notes.
• Answer all phone messages.
• Monitor MobileCast (drivers must use phones daily and correctly) and address any issues.
• Complete daily activity sheet.
• Complete Wufoo report daily.
• Update pickup sheet with purchasing twice a day (2 PM and 4 PM).
• Send email updates regarding any issues with the routes, including delays.
• Update invoice register in AS400 for the company.
• Follow up on all pickups with drivers before they become issues.
• Assist drivers with directions, roadside assistance, accident guidelines, etc.

The above job description is not an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions and perform any other related duties as assigned by their supervisor.

Requirements

• High school diploma or G.E.D. required.
• 2+ years of dispatch experience, preferably in a transportation industry.

Benefits

• Paid vacations and holidays.
• Health, dental, and medical benefits.
• Weekly pay.
• Life insurance.
• 5% above cost for our high-quality food products.
• Employee discounts for travel and events.
• 401k.
• Employee Stock Purchase Plan.