Dispatcher

About the role

The Armstrong Company is a global leader in supply chain services and residential and commercial moving. Our nationwide network of local experts combine personalized attention and global reach to provide solutions tailored exactly to your needs. Whether you’re moving your household, your business, or your product, we do what it takes to get your goods where they need to go. Our world moves around you.

Key Responsibilities

• Communicate with Planners in order to plan driver routes.
• Help drivers choose efficient courses to fulfill their routes.
• Cookordination with drivers to find available agents when necessary.
• Communicate with agents to set up incoming shipments and labor as needed.
• Communicate with customers and coordinators to record details about shipments, arrange pick-up times, and discuss any special handling issues.
• Prepare dispatch documents, as well as generate bills and invoices.
• Maintain records of dispatched calls, driver routes, route changes, as well as delivery and pickup times.
• Maintain understanding of DOT regulations, industry changes, and UniGroup policies.
• Ensure Armstrong drivers are in compliance with all DOT, compliance, and safety regulations.
• Review drivers’ logs, including dispatched calls and arrival times.
• Monitor truck repairs and maintenance schedules.
• Log customer shipping schedules and complaints.
• Any other duties as assigned by Manager.

Minimum Qualifications

• A High School Diploma or GED.
• Bachelor's or Associate Degree in Transportation/Logistics preferred.
• 2-3 years of experience as a Truck Dispatcher.
• Experience with a moving/relocation company is highly preferred.
• Exceptional ability to schedule drivers, plan routes, and dispatch drivers to customer locations.
• Extensive experience in customer services, as well as generating freight bills and invoices.
• Houeshold Goods experience a plus.
• Experience with Transportation Management Software (TMS).
• Proficiency in office software, including Microsoft Word, Excel, and Outlook.
• Knowledge of applicable transportation regulations and laws.
• Excellent organizational, communication, and time management skills.

Physical Requirements

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
• While performing the duties of this job, the employee is regularly required to talk and hear.
• This position requires the ability to occasionally lift office products and supplies, up to 25 pounds.
• Ability to sit for long periods; stand and walk frequently; and bend, stoop, and reach occasionally.

Benefits

Our benefits package includes health insurance, retirement plans, paid time off, and more. Details will be provided in the onboarding process.

Pay

Compensation is commensurate with experience and qualifications.

Schedule

Hours are flexible and can vary based on project needs.

Skills

Strong organizational and communication skills are essential. Familiarity with transportation regulations and TMS software is preferred.

Benefits

We offer a comprehensive benefits package including health insurance, retirement plans, paid time off, and more. Details will be provided in the onboarding process.

Contact Information

If you have any questions about this position, please contact [Contact Information].

Equal Opportunity Employer

The Armstrong Company is an Affirmative Action / Equal Opportunity Employer (EOE). Our employment decisions are made without regard to race, color, religion, sex, marital status, pregnancy, national origin, citizenship, age, physical or mental disability, genetic information, sexual orientation, veteran status, military status, or any other characteristic or status protected by federal, state, or local law. If you need assistance or accommodations during the application process due to a disability, it is available upon request.