Dispatcher

About the role

The Dispatcher serves as the main point-of-contact for company drivers, coordinating routes, shipments, and compliance while building strong relationships with clients, drivers, and agents.

Responsibilities

• Communicate with Planners to plan driver routes and help drivers choose efficient courses.
• Coordinate with drivers to locate available agents for incoming shipments and labor.
• Communicate with agents to arrange shipments, set up labor, and address special handling issues.
• Record shipment details, arrange pick-up times, and discuss customer requirements.
• Prepare dispatch documents, generate bills, and issue invoices.
• Maintain records of dispatched calls, driver routes, route changes, and delivery/pickup times.
• Stay updated on DOT regulations, industry changes, and UniGroup policies.
• Ensure Armstrong drivers comply with all DOT, safety, and compliance regulations.
• Review drivers’ logs, including dispatched calls and arrival times.
• Monitor truck repairs, maintenance schedules, and customer shipping schedules.
• Log customer complaints and perform other duties as assigned by management.

Requirements

• High School Diploma or GED; Bachelor's or Associate Degree in Transportation/Logistics preferred.
• 2-3 years of experience as a Truck Dispatcher; experience with a moving/relocation company is highly preferred.
• Proven ability to schedule drivers, plan routes, and dispatch drivers to customer locations.
• Extensive customer service experience, including generating freight bills and invoices.
• Experience with Transportation Management Software (TMS).
• Proficiency in Microsoft Word, Excel, and Outlook.
• Knowledge of transportation regulations and laws.
• Excellent organizational, communication, and time management skills.

Physical Requirements

• Close, distance, color, peripheral, and depth vision with the ability to adjust focus.
• Regularly required to talk and hear.
• Occasional lifting of office products and supplies up to 25 pounds.
• Ability to sit for long periods; stand, walk frequently, bend, stoop, and reach occasionally.