Dispatcher

About the role

We are seeking a dedicated and detail-oriented Dispatcher to join our team. The Dispatcher will play a crucial role in ensuring efficient communication between drivers and the operations team. This position requires strong organizational skills, the ability to multitask, and a commitment to providing excellent service.

Responsibilities

• Send invoices: Prepare and send invoices to customers or patients
• Receive payments: Sort and track payments from customers
• Resolve issues: Respond to questions and issues about invoices
• Submit claims: Send medical claims to insurance companies
• Follow up on claims: Ensure that insurance companies pay medical providers on time
• Ensure accuracy: Verify that bills are accurate and that medical providers bill patients correctly
• Handle denials: Resolve claims that are denied by insurance companies
• Provide reports: Create and provide reports on billing data
• Coordinate and schedule transportation routes for drivers, ensuring accuracy
• Communicate effectively with drivers using phone systems to provide real-time updates
• Monitor fleet operations and manage day to day activities
• Input and maintain accurate data
• Respond promptly to any issues or delays that arise during transportation
• Collaborate with other departments to ensure seamless operations within the supply chain

Requirements

• Strong communication skills, both verbal and written, to effectively relay information
• Proficiency in logistics management and supply chain processes
• Fleet management systems
• Experience with data entry and maintaining accurate records
• Familiarity with Acumatica and Wastelinq, Microsoft 365 or similar software is required
• Understanding Environmental Response route optimization is a plus
• Ability to work under pressure while managing multiple tasks simultaneously