Dispatcher

Job Overview

Join Swan Heating, Plumbing, Air, and Electrical as a Dispatcher and play a crucial role in ensuring our customer's homes are serviced promptly. As a Dispatcher, you will be the central communication hub between our customers, field technicians, and various areas of the business operations team. Your ability to communicate, adapt, and make quick decisions will directly impact customer satisfaction and team success.

Key Responsibilities

• Coordinating Service Requests: Efficiently schedule and dispatch service calls to field technicians.
• Communication Point: Act as the main point of contact for field teams, customers, and management.
• Problem-solving: Address customer inquiries and resolve issues promptly to ensure customer satisfaction.
• Monitor and Adjust Schedules: Monitor schedules closely and make real-time adjustments to optimize operations.
• Record-Keeping: Maintain accurate records of service requests, schedules, and any incidents.
• Emergency Response: Coordinate emergency response efforts when necessary.
• Resource Allocation: Ensure efficient allocation of resources to meet operational demands.
• Collaboration: Work closely with other departments to streamline processes and improve service delivery.

Qualifications

• 2+ years call center experience; dispatch experience highly preferred
• HVAC, Plumbing, Electrical, or other service-based industry experience is a plus
• Excellent verbal and written communication skills
• Strong problem-solving abilities and a customer-centric mindset
• Able to work in a fast-paced environment and manage multiple tasks simultaneously
• Proficiency in basic computer applications and call center software
• Service Titan experience is a plus

Benefits

• Health insurance: Comprehensive medical, dental, and vision coverage
• Retailer plan: 401(k) with company match
• Paid time off: vacation and 6 paid holidays
• Training and development: Ongoing opportunities for professional growth and advancement
• Company culture: A supportive, inclusive, and dynamic work environment focusing on teamwork and employee satisfaction

About SWAN

Our team of master plumbing, heating and air conditioning technicians are dedicated to providing professional quality plumbing and HVAC services to residents and families throughout the Denver metro area. Our teams of highly qualified plumbers and technicians are always equipped with stocked work trucks to get the job done and resolve your issues quickly. We are always hiring friendly people who share our values of character, honor, and integrity.