Dispatcher
Essential Duties
- Reports to work daily and is ready to work at the scheduled start time
- Works Saturday assignment as needed or scheduled
- Routes work orders that need to be delivered
- Ensures each order is printed with necessary forms from Delivery Track
- Reviews and corrects “All Bad” orders from previous day or cancelled tickets
- Ensures grid is being monitored every 10-15 minutes throughout the morning and day
- Responsible for the daily monitoring of PST’s through Delivery Track
- Affirm and confirm team members are using phone app correctly and communicating back to dispatch on all orders needing attention
- Communicates with fellow team members on a regular basis on incoming or pending orders
- Keeps track of all calls that are answered; that are work order/ccs related
- Checks call log at the end of the day to ensure all items were handled accordingly
- Assists Customer Service in trouble-shooting patient’s call that are equipment/ETA related
- Provides and updates Customer Service, Resp. Account Exec., Care Coordinator, an Referrals, on ETA’s
- Ensures all paperwork from Courier Drivers, for deliveries made the previous day is received and accurate prior to scanning in to FileBound
- Performs any other duties that may be requested by Supervisor or Management (i.e. performing duties as a Patient Service Technician)
- Understands and adheres to all of SuperCare Health company policies
- To remain knowledgeable to date on all products
- Maintain a professional, safe, and clean work environment
Benefits
- Medical
- Dental
- Vision
- Flexible Savings Account
- 401K
- Voluntary Life Insurance
- Observed Holidays: New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day.
Perks
- Paid Training
- Paid Time Off
- Sick Time
- Use of Company Vehicle
- Growth Opportunities
- Employee Referral Reward Program
- Employee Discount Program
About SuperCare Health
SuperCare Health is a comprehensive, post-acute care, respiratory services company, focused on managing high-risk respiratory patients in their homes. Today, SuperCare health manages millions of lives annually, with a growing team of more than 400 members, and has one of the highest-rated satisfaction scores from both our customers and patients. Our goal is to be the most trusted and preferred resource to manage high-risk, post-acute respiratory patients through our high-touch clinical team and high-tech, innovative solutions. Our end-to-end care solutions, from the hospital to the home, close gaps in care, reduce costs of care and improve outcomes. Our in-home services include ventilation, oxygen, CPAP/BiPAP, enteral nutrition, pharmacy services, and an expanding population health program. We are uniquely structured to be a responsive and agile community provider, yet we also possess the stability and effectiveness of a large enterprise. As a thriving business, our chief focus is on what really matters: reducing hospital re-admissions, optimizing outcomes and improving the lives of patients with chronic care diseases, every day.
Connect With Us!
- Company Website