Dispatcher

Position Summary

The Dispatcher monitors, dispatches and load balances work orders to field personnel to utilize field resources safely and efficiently. Monitors and responds to requests for information. Provides communication between customer service representatives and field personnel.

Primary Duties and Responsibilities

• Answers phone calls and performs call-ahead request for field technicians
• Receives and dispatches emergency calls, emergency locates and customer complaints while ensuring that company procedures are followed
• Dispatches orders via Mobile Data and/or radio
• Coordinates daily operational requirements between local supervision and service technicians
• Routes work to service technicians
• Monitors orders and reroutes as needed
• Prioritizes work orders
• Documents work orders
• Resolves scheduling issues between the company's Call Center, customers, and supervision to achieve optimum results
• Monitors daily reconciliation of all priority calls

Education and Work Experience

• High school diploma or General Equivalency Diploma
• 2+ years of customer service or clerical experience using computerized systems
• Desired skills: one year experience with SAP or a mobile data dispatching system and at least one year experience in or supporting gas distribution operations or at least one year of equivalent dispatching experience

Knowledge, Skills, and Abilities

• Excellent verbal and written communication skills
• Computer skills to include MS Office
• Ability to multi-task in a fast-paced environment
• Basic mathematical skills
• Ability to reason logically and methodically