DISPATCHER

About the role

The Department of Public Safety’s mission is to enhance the safety and security of all Arkansans through ethical, character-driven behavior that promotes professionalism, clear communication, and accountability while serving as the state’s premier public safety agency.

The Dispatcher is responsible for receiving, processing, and relaying emergency and non-emergency calls for service. This position plays a critical role in public safety by ensuring timely and accurate dispatching of law enforcement, fire, medical, and other emergency services.

Responsibilities

• Answer and process 911 emergency and non-emergency calls, determining the nature and urgency of the situation.
• Gather critical information from callers and relay it to the appropriate emergency responders.
• Provide pre-arrival instructions to callers, including CPR guidance and other life-saving measures as needed.
• Maintain composure under pressure and assist distressed or panicked callers with clear and reassuring communication.
• Assign and dispatch law enforcement, fire, emergency medical services (EMS), and other personnel based on priority and availability.
• Utilize computer-aided dispatch (CAD) systems, radio communications, and other technology to track and manage response efforts.
• Monitor real-time status of field personnel to ensure proper coverage and safety.
• Coordinate mutual aid requests and relay crucial information between multiple agencies.
• Accurately record and maintain detailed call logs, reports, and incident documentation.
• Operate and maintain dispatch equipment, radio consoles, and telephone systems.
• Follow state and agency protocols, policies, and procedures regarding emergency response and record-keeping.
• Assist in coordinating large-scale emergency response efforts during disasters, severe weather, or critical incidents.
• Provide ongoing situational awareness to emergency responders and update them with critical details in real time.
• Activate emergency alert systems when necessary to inform the public of hazards or emergency situations.

Requirements

• At least six months of experience in emergency dispatch, public safety communications, law enforcement, or a related field.
• Satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series.
• Promotion to the next classification level is at the discretion of the department and the Office of Personnel Management, taking into consideration the employee’s demonstrated skills, competencies, performance, workload responsibilities, and organizational needs.

Qualifications

• Strong verbal communication skills with the ability to deliver clear and concise instructions.
• Ability to remain calm and professional under high-stress conditions.
• Active listening skills to accurately gather and relay essential information.
• Strong written skills for accurate documentation and report writing.
• Quick analytical thinking to assess emergency situations and determine proper response protocols.
• Ability to prioritize multiple calls and tasks simultaneously in a fast-paced environment.
• High attention to detail for accurate data entry and call documentation.
• Proficiency in computer-aided dispatch (CAD) systems, radio communication protocols, and emergency response procedures.
• Familiarity with geographic areas, streets, and landmarks within assigned jurisdictions.
• Strong ability to handle emotionally charged situations with professionalism and discretion.
• Resilient in managing exposure to traumatic or high-intensity emergency calls.

Pay

Salary range: $47,397 - $70,148.