Dispatcher

About the Role

Snell Services, a dynamic, rapidly-growing HVAC and Plumbing company, is seeking a highly skilled Customer Service Coordinator/Dispatcher to join the team at the Sterling, VA office.

Schedule

Sunday – Thursday, 10 am – 7 pm

Requirements

• Minimum of two years office or customer service experience (retail, hospitality, dispatch, etc.)
• Excellent interpersonal skills with the ability to interact with all types of customers
• Strong customer service attitude
• Ability to plan and schedule work rather than just react
• Ability to “think on your feet” to provide customers with needed information for specific installations or repairs
• Ability to work as part of a team
• Strong computer skills, good knowledge of Microsoft Office, and ability to learn customer service management and scheduling/dispatch software
• Pass pre‑employment background check and drug screen

Benefits

• Family‑oriented benefits
• Medical benefits
• Dental benefits
• Vision discount program
• Prescription drug coverage
• Company‑supplied life insurance
• Paid vacation
• Paid holidays
• 401(k) plan with employer match