Dispatcher

What You'll Do

• Dispatching the right technician to the right call
• Answering incoming phone calls and speaking with current customers, prospective clients, and service technicians
• Scheduling service appointments based on technician availability and skills
• Accurately entering customer data into our dispatch software and verifying information for accuracy

Dispatcher Qualifications

• 3+ years of dispatch experience
• Ability to remain calm and professional during challenging interactions
• Ability to follow up after requests and see projects through to completion
• Proficiency with technology and modern dispatch software, preferably ServiceTitan
• Analytical problem-solving skills
• Attention to detail and organizational skills
• Punctual, dependable, and trustworthy personality
• Self-starter mentality with a fast-paced work ethic

Preferred Criteria

• Familiarity with coaching programs (Praxis S-10, Nexstar, Blue Collar Success Group, etc.)
• HVAC or plumbing dispatch experience

Pay & Benefits

• Earns $23.00 - $26.00/hour (based on experience)
• Retirement plan
• Sick leave, vacation time, and paid holidays
• Health, dental, and vision insurance
• Life and AD&D insurance
• Training and advancement opportunities
• Direct deposit
• Dog-friendly office and a team with a sense of humor
• Flexible 40-hour schedule, Monday through Friday with the potential to work from home one day per week