Dispatcher
Saint Louis Zoo · St Louis, MO · 1 mo ago
On-siteManagementFull-time
Benefits
- 401(k) matching
- Company parties
- Competitive salary
- Employee discounts
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
Job Duties
- Manages the dispatch board to keep field personnel on the move, servicing clients, and generating revenue
- Makes every effort to compress call scheduling, effectively maximizing productivity and revenue
- Notifies clients ahead of time without fail if the Technician is not going to arrive at their home within the scheduled time window
- Reschedules appointment times at client’s convenience as necessary
- Communicates with the Purchasing and Warehouse Coordinator to help arrange efficient delivery of parts to Technicians
- Strictly adheres to the “Dispatching for Profits Priority Service Schedule” to ensure the right Technician is sent to the right appointment
- Debriefs with Technicians upon completion of jobs to identify any outstanding client satisfaction issues
- Enters equipment type and age information for systems into SuccessWare software system
Minimum Requirements
- A high school diploma or equivalent is required
- Good computer software skills are required
- Prior customer service experience is preferred
- SERVICE TITAN experience is preferred but not required