Dispatcher

About the role

Manage and adjust daily schedules for all field technicians to maximize efficiency and productivity.
Proactively communicate with clients to notify them of any delays and reschedule appointments as necessary.
Monitor the location and status of all plumbers to ensure they arrive at their designated appointments on time.
Collaborate closely with the Customer Experience Manager to continuously refine and improve dispatching strategy.
Provide ongoing support to plumbers in the field, helping them with scheduling issues.
Utilize dispatching software and other computer programs to ensure all job details and customer records are accurate.
Professionally engage with clients to understand their needs and address any issues or concerns.
Prioritize urgent service requests to ensure immediate customer and company needs are met.
Complete all assigned administrative tasks in a timely and accurate fashion.

Responsibilities

• Learn the business and learn how to prioritize the most urgent customer calls.
• Strategically dispatch the right technician to the right job, leveraging a data-driven approach.
• Proactively communicate with customers to manage expectations and provide appointment updates.
• Ensure a quality customer experience by relaying detailed and accurate information to the technicians in the field.
• Record and report the service calls.
• Participate in training so that you grow and develop as a professional.
• Update customers throughout the day on the technician’s progress.

Requirements

3+ years of experience in a dispatch or customer service role, preferably in a service-based industry.
Strong geographical knowledge of Arlington Heights and surrounding areas.
Exceptional attention to detail and ability to make data-driven decisions.
Ability to multitask and remain calm under pressure.
Proficiency with computer software, including dispatching systems, mapping tools, and standard office applications.
Highly organized with exceptional follow-through abilities.
Team-player mindset that blends well with a fast-paced, goal-driven environment.
Highly motivated, flexible, and great attitude.
Military-experienced candidates are encouraged to apply.

Qualifications

None specified.

Skills

Not specified.

Benefits

Not specified.

Pay

Competitive pay – $20-$35/hr. plus monthly bonuses.

Schedule

Not specified.