Dispatcher

Rumpke is a family-owned and operated company that ranks as one of the largest firms in the waste and recycling industry. Our mission is simple: to deliver exceptional waste and recycling solutions to our customers and communities through a commitment to safety, service, the environment and the growth of our people. When you join Rumpke, you’ll be part of a team providing essential services to millions of residents, businesses, and neighborhoods. You will enjoy competitive pay and comprehensive benefits, including health, dental, vision, matching 401(k), life insurance, paid vacation, and more. This is your opportunity to make a difference for you and your family. Come join our team! Dispatchers are responsible for communicating with drivers to ensure customers are provided prompt service in a safe and efficient manner. This position receives and responds to customer calls regarding service requests and/or issues and inputs information into data base for all lines of business (Residential, Roll-off, and Commercial). Dispatchers ensure routes are complete and assist with resolving customer issues and missed stops. The hours and physical demand may vary by location or line of business. Responsibilities Of Position Effectively dispatch work orders to drivers via radio or phone to customer sites to provide service to customers, primarily in the commercial line of businessProvide dispatch coverage for other lines of business during absences and breaksReceive incoming calls from customers, customer service, and sales departments, and handle each with appropriate communication and actionTroubleshoot and resolve service, pick-up and/or delivery issuesAssist management with the daily activities of route drivers and ensure routes are completed by assigned driver or utility driverAssign live loads to drivers based on designated route or driver locationsDispatch work orders and perform data entry into computer systemMonitor drivers through Global Positioning Satellite (GPS) system entitled GeoTabAct as emergency contact for drivers and communicate with maintenance department for driver issuesManage missed stops by working cooperatively with customer, drivers, and/or office staff to resolve issuesAssist with assigning and tracking daily work orders to driversEnsure drivers complete paperwork in accordance with DOT regulations and company policy where neededMaintain and update route sheetsAssist with monitoring driver hours in accordance with Department of Transportation (DOT) regulations as neededProfessionally interact with internal and external customersPerform other duties as assigned Supervisory Responsibility This position will not manage employees Skills & Abilities Needed For Position Must possess knowledge of service area, ability to read maps and give directionsAbility to communicate in a professional mannerKnowledge of various lines of business preferredAbility to handle a heavy call volume in a professional and efficient mannerMust be organized and detail oriented with the ability to multi-taskPossess proven analytical/problem solving solutions for the customer and the companyComputer proficiency in Windows and Microsoft applications; AS400 experience, a plusMust possess excellent customer service and data entry skills Experience & Knowledge Needed For Position Waste industry (Roll Off, Residential and Commercial lines of business) experience preferred1 year of Administrative Assistance, or similar experience preferred Physical Requirements In a Regular Workday Frequently lifting/carrying a max of 20 lbsOccasionally pushing/pulling a max of 20 lbsRarely lifting/carrying/pushing/pulling a max of 100 lbsRarely working outside in changing temperatures, wet/humid conditionsRarely working in areas of dust, odors, mist, gases, and other airborne matterOccasionally stooping/kneeling/crouching/crawlingOccasionally climbing and/or balancingFrequently sitting/standingOccasionally walking Additional Working Conditions/Aspects Exposure to residential and commercial wasteAbility to travel between offices, as requiredAbility to work flexible hours; expected to work nights and weekends as neededAbility to work overtime, weekends, and/or holidaysLegally eligible to work in the United StatesValid driver’s license (if applicable)Must successfully complete pre-employment testingMust be able to read and speak the English language This job description is intended to describe the general nature, complexity, and level of work to be performed by employees assigned to this position and is not to be construed as an exhaustive list of responsibilities, duties, and/or skills required. It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish an employment contract and is subject to change at the discretion of the company. Rumpke Waste and Recycling is committed to equality in all aspects of employment. It is Rumpke’s policy to provide equal opportunities to all employees and potential employees without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.