Dispatcher

Local Knoxville company seeking multiple Dispatchers to support a fast-paced alarm monitoring and emergency response environment.

About the role

This position is responsible for receiving and processing incoming alarm activity from commercial properties, including burglary, fire, medical, trouble, and supervisory signals. The ideal candidate will be calm under pressure, detail-oriented, and able to communicate clearly and professionally with customers and emergency responders.

Two weeks of paid training is required without any missed time/days. Training begins Monday, August 19th, during a day shift from 9:00 AM to 4:30 PM. The ongoing shift is 3:00 PM to 11:00 PM. Lunch and break times are paid.

This is an onsite role in Knoxville.

Responsibilities

• Monitor and process alarm, trouble, and supervisory signals as they are received.
• Respond to incoming signals from commercial properties related to burglary, fire, medical, and other emergency situations.
• Determine the appropriate agency to contact, including police, fire, or ambulance services.
• Place outgoing calls to verify alarm activity, dispatch proper authorities, and notify responsible parties.
• Maintain a calm and professional demeanor while speaking clearly with customers during urgent situations.
• Accurately document all alarm activity and response actions within the alarm monitoring software.
• Enter and update information in the computer system with a high level of accuracy.
• Follow established procedures to ensure timely and appropriate emergency response.

Requirements

• Prior dispatch, call center, monitoring center, customer service, or emergency response experience preferred.
• Strong verbal communication skills and the ability to remain calm under pressure.
• Comfortable working with multiple computer systems and software programs.
• Strong attention to detail and documentation accuracy.
• Ability to work flexible schedules, including evenings, overnights, weekends, and holidays as needed.
• High school diploma or equivalent preferred.
• Must complete pre-employment screening requirements, including drug testing, background checks, and fingerprinting.
• Must be able to start on the 3:00 PM to 11:00 PM shift after training.
• Dependable attendance, including full participation in the required two-week paid training period.

Skills

• Composed and confident in high-pressure situations.
• Customer-focused with strong problem-solving skills.
• Able to multitask in a fast-paced environment.
• Comfortable making quick, sound decisions.

Benefits

• Medical, vision, dental, and life and disability insurance.
• Eligibility to enroll in the company 401(k) plan.
• Paid lunch and break times.
• Two weeks of paid training.