Dispatcher

Responsibilities

• Cook up daily truck and driver assignments to ensure deliveries are completed according to customer timelines.
• Arrange transportation for materials, equipment, and heavy machinery while balancing available resources effectively.
• Track active deliveries and respond promptly to delays, route issues, and changing schedules to minimize disruption.
• Maintain organized dispatch documentation, including delivery updates, confirmations, driver activity records, and related operational data.
• Communicate with customers, drivers, and internal teams to provide status updates and resolve service concerns professionally.
• Support compliance with company procedures, safety expectations, and transportation regulations throughout dispatch operations.
• Prepare operational reports and performance summaries to help monitor dispatch activity and efficiency.
• Learn and use the company’s dispatch platform, including Axon, with training provided as part of onboarding.

Requirements

• At least 1 year of dispatching experience, preferably within trucking, transportation, logistics, field service, or a similar coordination environment.
• Strong ability to manage scheduling, logistics coordination, and multiple priorities in a fast-moving setting.
• Clear verbal and written communication skills with a customer-focused approach to service.
• Demonstrated problem-solving skills and the ability to adjust quickly when delivery plans change.
• Comfort working with dispatch software, computer-based systems, and new technology tools.

Qualifications

• A high school diploma or equivalent is required.
• A valid driver’s license is required.