Dispatcher

Key Responsibilities

• Dispatch Operations Management: Oversee the day-to-day dispatch operations, ensuring vehicles are assigned efficiently, schedules are met, and client transport is safe, reliable, and punctual.
• Coordination with Drivers: Ensure drivers are well-informed about their routes, client needs, and any special requirements (e.g., wheelchair access, oxygen).
• Monitor driver performance and compliance with safety standards.
• Scheduling & Routing: Develop and maintain daily transportation schedules for clients. Optimize routes to minimize delays, reduce costs, and enhance service delivery.
• Customer Service & Problem Resolution: Provide documentation related to client inquiries, resolve issues related to transportation, and provide data/documentation regarding/relating to client complaints or concerns in a timely and professional manner.
• Compliance & Safety: Ensure all transportation services comply with relevant local, state, and federal regulations, including client privacy (HIPAA), vehicle safety, and proper documentation.
• Data Management & Reporting: Track and report transportation data, including on-time performance, vehicle utilization, and incident reports.
• Technology & Software Management: Utilize transportation management software to schedule, track, and manage all transportation activities.

Skills and Qualifications

• 1-3 years previous Dispatch or Logistics Experience, REQUIRED
• Previous experience in NEMT or Healthcare Transportation, preferred.
• Strong Organizational & Time Management Skills: Ability to handle multiple tasks, prioritize effectively, and meet deadlines in a fast-paced environment.
• Problem-Solving & Decision-Making: Ability to resolve issues quickly and efficiently while maintaining a focus on customer satisfaction.
• Excellent Communication Skills: Strong verbal and written communication skills to effectively interact with drivers, clients, healthcare providers, and other stakeholders.
• Knowledge of Local Area & Routes: Familiarity with local roads, traffic patterns, and efficient route planning.
• Proficiency with Technology: Experience with dispatching software and Microsoft Office Suite (Excel, Word, etc.).
• Knowledge of NEMT Regulations: Familiarity with regulations regarding client transport and vehicle maintenance.
• Ability to Handle Stress: Capable of working under pressure and maintaining a calm, professional demeanor in challenging situations.
• Valid Driver’s License (required).