Dispatcher

About the role

In this role, you'll be responsible for coordinating driver schedules, managing delivery routes, and ensuring customers receive exceptional service.

Responsibilities

• Coordinate, schedule, and dispatch drivers based on customer orders, delivery schedules, and operational priorities
• Ensure deliveries are completed safely, efficiently, and within customer timeframes
• Monitor daily routes and proactively address scheduling conflicts or service issues
• Communicate effectively with drivers, customers, supervisors, and internal teams
• Handle a high volume of phone calls and data entry activities
• Identify priorities and utilize available resources to maximize operational efficiency
• Respond to customer inquiries, service requests, and delivery concerns in a professional manner
• Maintain accurate dispatch records and transportation documentation
• Keep drivers and team members informed of schedule changes and daily operational updates
• Support additional dispatch and logistics projects as assigned

Requirements

• Experience in dispatch, logistics, transportation, customer service, or a related field
• Basic understanding of transportation operations; fuel transportation experience is a plus
• Strong organizational and multitasking skills with the ability to manage competing priorities
• Excellent verbal and written communication skills
• Strong data entry and computer skills
• Proficiency with Microsoft Office applications
• Strong attention to detail and problem-solving abilities
• Ability to work effectively in a fast-paced, team-oriented environment
• Professional demeanor and customer-focused mindset
• Stable employment history
• Ability to work a flexible schedule, including nights, weekends, and overtime as needed
• Must reside within a reasonable commuting distance of the assigned location

Preferred Qualifications

• Experience in fuel transportation dispatch
• Experience with dispatch software, preferably SmartLogix
• SAP experience
• Knowledge of transportation documentation, industry terminology, and DOT regulations

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Health Savings Account (HSA)
• Paid time off and company holidays
• Career growth opportunities within a growing national organization