Dispatcher

About the role

For over 100 years, Reimer Home Services has been a trusted leader in HVAC, plumbing, and electrical services across Western New York. We're growing fast and looking for a Dispatcher who thrives in a fast-paced environment and loves keeping operations running smoothly.

Responsibilities

• Dispatch technicians for residential service calls and installations
• Prioritize jobs based on urgency, skillset, and location
• Communicate with customers regarding appointment updates and expectations
• Cook up emergency calls and allocate resources efficiently
• Maintain accurate service records to support smooth operations

Requirements

• A high school diploma or GED
• Dispatching, scheduling, or administrative experience preferred
• Strong communication and multitasking skills
• Calm under pressure and detail-oriented
• Experience with dispatching software; ServiceTitan is a plus
• Reliable, team-focused, and organized

Benefits

• Competitive pay
• Medical, Prescription, Dental & Vision coverage
• Disability & Term Life Insurance
• Matching 401(k)
• Paid Holidays & PTO
• Ongoing training and career growth