Dispatcher

About the role

This is a full-time, 40‑hour remote Dispatcher position supporting utility service and scheduling operations. A reliable high‑speed internet connection and a quiet, dedicated workspace are required. The Dispatcher provides excellent customer service while coordinating utility service and inspection appointments, including federally mandated inspections, and works closely with customers, contractors, field personnel, and internal teams.

Responsibilities

• Handle inbound and outbound customer calls related to utility services and appointments.
• Schedule and coordinate utility service and inspection appointments with customers, contractors, and field personnel.
• Assist customers with scheduling questions, changes, and general inquiries.
• Communicate professionally with customers, contractors, and internal teams by phone and email.
• Enter and update information accurately in company systems.
• Manage multiple tasks and computer systems in a fast‑paced environment.
• Follow established company procedures and escalate issues when necessary.
• Perform general administrative and customer service duties as needed.

Requirements

• High school diploma or GED required; some college preferred.
• Previous customer service, call center, scheduling, administrative, or dispatch experience preferred.
• Proficiency with computers and standard office applications.
• Working knowledge of Microsoft Office, Excel, and Outlook.
• Ability to work in a multi‑line phone system environment.
• Excellent verbal and written communication skills, including strong grammar and attention to detail.
• Reliable, punctual, and responsive to emails and internal communications.
• Self‑motivated, organized, and able to work independently.
• Able to maintain focus and productivity in a remote work environment.
• Comfortable managing multiple priorities in a fast‑paced, high‑volume setting.
• Strong computer skills and ability to learn new systems quickly.

Benefits

• 100% paid training.
• Advancement opportunities with internal promotion.
• Medical, dental, vision, and life insurance.
• Paid holidays.
• 401(k) with company match.
• Full‑time, 40‑hour work week.
• Remote work flexibility.

Schedule

Full‑time, 40‑hour work week, remote.