Dispatcher

About the role

The Dispatcher at QXO is responsible for coordinating daily delivery operations, scheduling drivers and equipment, and ensuring customer orders are delivered safely, accurately, and on time. This role manages delivery schedules, prepares next-day transportation plans, coordinates fleet and equipment availability, and works closely with Warehouse, Operations, Drivers, and Customer Service teams to support efficient logistics operations.

Responsibilities

• Schedule and coordinate daily deliveries and pickups for assigned customers and delivery areas
• Plan, organize, and assign Drivers, Helpers, trucks, forklifts, and other delivery resources to maximize operational efficiency
• Review customer delivery requirements, jobsite conditions, order priorities, and equipment needs when developing delivery schedules
• Prepare next-day delivery plans and communicate assignments to Warehouse, Drivers, and Operations teams
• Cookload and Warehouse Coordination
• Coordinate with Warehouse personnel to ensure next-day orders are picked, staged, and prepared for loading
• Distribute work assignments to forklift operators and other warehouse personnel supporting delivery preparation
• Communicate delivery plans, load priorities, and equipment requirements to Warehouse and Operations teams
• Verify delivery schedules are aligned with available trucks, drivers, helpers, and material-handling equipment
• Maintain familiarity with the local delivery area to support efficient routing and scheduling
• Fleet and Equipment Coordination
• Schedule trucks, forklifts, and other operational equipment for routine maintenance and service
• Coordinate road service, tire service, forklift maintenance, and other equipment repairs as needed
• Ensure safe and reliable vehicles and forklifts are available to meet operational requirements
• Communicate equipment outages or service needs and adjust delivery plans accordingly
• Monitor equipment availability to minimize disruptions to daily delivery operations
• Coordinate with vendors or service providers regarding equipment maintenance when required
• Driver and Workforce Scheduling
• Prepare daily crew sheets with employee reporting times, routes, and equipment assignments
• Coordinate schedules for Drivers, Helpers, forklift operators, and other assigned transportation personnel
• Maintain employee vacation and time-off information when developing transportation schedules
• Adjust staffing plans based on delivery volume, customer requirements, and employee availability
• Communicate schedule changes and daily expectations clearly to transportation and warehouse personnel
• Transportation and Compliance
• Manage truck loading and delivery activities in accordance with DOT requirements and applicable company procedures
• Maintain awareness of vehicle capacities, load requirements, route restrictions, and delivery equipment needs
• Follow applicable OSHA requirements, company safety policies, and union agreements where applicable
• Reinforce safe work practices with Drivers, Helpers, and Operations personnel
• Maintain accurate delivery, dispatch, vehicle, and operational documentation as required
• Support continuous improvement efforts related to compliance, delivery efficiency, and transportation performance
• Supplies and Operational Support
• Monitor and maintain necessary transportation and safety supplies, including items such as antifreeze, oil, gloves, safety glasses, vests, helmets, and truck accessories
• Coordinate ordering or replenishment of operational supplies as needed
• Maintain organized records of transportation equipment, assignments, and service needs
• Aid Operations leadership with resolving day-to-day transportation and logistics issues
• Perform additional duties and operational projects as assigned
• Customer and Cross-Functional Support
• Provide responsive and professional service to internal and external customers
• Communicate with Sales, Customer Service, Warehouse, Operations, and Drivers regarding delivery status and customer requirements
• Proactively communicate delays, scheduling changes, or service concerns to the appropriate team members
• Help resolve customer delivery issues while maintaining company service standards
• Support smooth communication across departments to ensure timely and complete deliveries

Qualifications

• High school diploma or equivalent required
• Previous experience within wholesale building materials, distribution, logistics, transportation, or a related environment
• Knowledge of the local delivery area and roadway network
• Strong written and verbal communication skills
• Excellent organization and time-management abilities
• Strong problem-solving and decision-making skills
• Strong customer-service and interpersonal skills
• Strong attention to detail and commitment to accurate planning
• Commitment to workplace and transportation safety

Requirements

• Previous dispatching, logistics, transportation, or distribution experience preferred
• In-depth knowledge of interior building materials, including drywall, metal studding, acoustical products, and related materials
• Previous driver experience is a plus
• Forklift experience is a plus
• Experience coordinating fleets, delivery crews, or material-handling equipment preferred
• Familiarity with dispatch, routing, GPS, ERP, or transportation-management systems is a plus