Dispatcher

Responsibilities

• Dispatch and control Drivers throughout the day.
• Maintain daily volume requirements by making necessary adjustments.
• Communicate professionally and respectfully over the phone/radio, deescalating tense situations.
• Operate calmly and decisively in a fast-paced, potentially high-stress environment.
• Solve problems promptly while building lasting business relationships with customers and drivers.
• Affordable travel times and optimal plant locations for job site services.
• Accurately and promptly input orders to customer specifications for delivery.
• Verify and ensure accurate delivery and product information on orders before delivery.
• Handle high call volumes, multitasking with plants, drivers, and office staff.
• Coordinate Driver timekeeping functions, including receiving and documenting time off requests.
• Maintain Driver time off schedules respecting sick time and personal days.
• Daily review of Driver timecards, delivery time reports, and time entry/tracking.

Requirements

• A minimum of 3 years customer service experience preferred.
• A High School diploma or General Education Degree (GED) required.
• Prior dispatch experience and scheduling skills preferred.
• Bilingual (Spanish/English) highly desirable.
• Strong computer skills, including typing and internet navigation.

Qualifications

Must be familiar with delivery areas and able to assist drivers in locating job sites.

Skills

• Customer service skills
• Communication skills (verbal and written)
• Time management and multitasking abilities
• Problem-solving skills
• Computer proficiency (typing, internet navigation)

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Company-paid life and disability benefits
• Paid vacation
• 401K

Pay

Competitive wages

Schedule

Opportunities for overtime