Dispatcher

About the role

PromptCare is seeking a reliable and organized Dispatcher to join our team. The Dispatcher schedules and supervises all new respiratory orders, oxygen deliveries, pick-ups, and disposable supplies in accordance with State and Federal regulations and accrediting body standards to provide safe, quality patient services.

Reports to the Departmental Supervisor or Manager. This is a full-time, 40-hour-per-week position located in Durham, NC, Monday through Friday.

Responsibilities

• Assists in assembly of equipment for delivery
• Prepares and coordinates weekly on-call schedule for HCTs
• Pulls and stages orders for the next day
• Performs Q.A. on driver’s paperwork for completion before giving to customer service, including maintenance logs, route sheets, oxygen manifests, and daily vehicle checks
• Tracks driver’s overtime, on-call, and productivity reports
• Serves as a back-up driver when drivers are out sick, on vacation, or when there are too many add-ons throughout the day
• Communicates verbally and in writing with Warehouse Supervisor and Purchasing regarding equipment defects/recalls in the field
• Supervises the delivery and pick-up of HME, medication, supplies, and oxygen
• Ensures personnel correctly load deliveries onto trucks in a timely manner
• Efficiently coordinates technician’s delivery routes daily
• Prioritizes same-day deliveries according to patient need
• Coordinates the pick-up of rental equipment and oxygen tanks
• Inspects off-loads for proper handling of rental equipment per Policies and Procedures
• Assists/supervises repair and preventive maintenance of rental equipment in the field
• Inspects vehicles in accordance with State and Federal regulations and accrediting body standards
• Supervises inventory control of vehicle emergency supplies and equipment
• Arranges for vehicle preventive maintenance and repairs
• Keeps vehicle maintenance board up to date
• Uses appropriate protective barriers as outlined in Policies and Procedures
• Accepts other duties as assigned

Requirements

• High School Diploma or equivalent
• 2 years dispatching experience preferred
• Able to re-prioritize quickly in a fast-paced, highly stressful environment
• Good verbal communication, administrative, organizational, and leadership skills
• Strong technical skills, good sense of direction, and ability to read maps
• Computer savvy with strong knowledge of MS Excel spreadsheets
• Excellent telephone skills
• Knowledge of medical equipment and maintenance
• Knowledge of the geographic service area: New Jersey, New York, Brooklyn, and Staten Island, NY

Physical Demands

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job.

• Regularly required to talk and hear
• Frequently required to walk; use hands to handle or feel; and reach with hands and arms
• Ability to lift files, open filing cabinets, and bend or stand as necessary
• Occasionally lift office products and supplies of 25 pounds or more

Benefits

• Comprehensive Medical, Dental, and Vision Package
• 401(k) Plan with Company Match
• Generous PTO: Vacation, Sick Time, Personal Days, and Paid Holidays
• Life Insurance: Standard coverage with optional enhancements
• Employee Assistance Program: Free counseling and coaching sessions
• Emotional Well-being and Work-Life Balance Resources
• Short & Long-Term Disability: Company-paid with optional supplements
• Accidental Death and Dismemberment Insurance
• FSA and HSA: Manage healthcare expenses
• Commuter Spending Programs
• Volunteer and Engagement Opportunities
• Employee Referral Bonuses
• Exclusive Discounts on entertainment, travel, and various other supplemental and cellphone plans