Dispatcher

Duties

• Be a customer service-oriented individual with a positive disposition, able to speak effectively to both customers and drivers.
• Be adaptable and thrive in an ever-changing, fast-paced environment, while being able to problem-solve at the same time.
• Oversee freight for numerous customers, ensuring compliance with shipping directives by building, dispatching, and checking in loads.
• Track inventory daily, including yard checks, reporting on inventory, and reporting to customers.
• Manage drivers using a Driver Board and Operating System.
• Aid in labor planning based on driver availability.
• Build loads based on customer requirements.
• Dispatch drivers based on driver classification, hours of service, and load factors.
• Frequently communicate and track drivers' Estimated Time of Arrival (ETA).
• Track driver's delivery process through check-ins.
• Answer phones and emails to assist customers and drivers with any questions or concerns.
• Process requests to add and delete units, if necessary.
• Participate in weekend and after-hours rotation.

Requirements

• Associates Degree (preferred) or equivalent experience in Finished Vehicle Transportation.
• Experience in a Logistics Environment.
• Strong Computer skills, including but not limited to the MS Office Suite.
• Excellent communication skills.
• Team player with high energy.
• Able to prioritize and multi-task effectively.

Qualifications

• Must be able to pass a drug test.
• Must be able to lift up to 50 pounds.
• Must have a valid driver's license.
• Must be able to work flexible hours, including weekends and after-hours.

Skills

• Customer Service Orientation
• Adaptability
• Problem Solving
• Inventory Management
• Driver Management
• Labor Planning
• Load Building
• Communication Skills
• Teamwork
• Prioritization
• Multi-tasking

Benefits

• Comprehensive health insurance options.
• Retirement savings plan with employer match.
• Flexible work schedule.
• Professional development opportunities.
• Employee assistance program.

Pay

Competitive compensation package based on experience and qualifications.