Dispatcher

About the role

The Dispatcher ensures on-time delivery of fixed route and paratransit services as described by management. Monitors overall service integrity and schedule adherence and takes prompt appropriate actions to address circumstances that interrupt on-time performance. Monitors and/or responds to a variety of phone calls in a courteous manner and informs management of problems and complaints and assists in resolving them. Drives revenue service vehicles when necessary or situation demands. Must be able to provide excellent customer service to PDRTA passengers and customers.

Responsibilities

• Maintain accurate records of all dispatch activities.
• Communicate with drivers and passengers to ensure smooth operation of services.
• Monitor and respond to passenger complaints and issues.
• Ensure compliance with all safety regulations and company policies.
• Assist in scheduling and coordinating shifts for drivers.
• Handle emergencies and incidents as they arise.

Requirements

• High school diploma or equivalent.
• One to three years related experience or corresponding years of experience may be considered as a substitute for the level of education desired.
• SC Commercial Driver’s License Class B with Passenger Endorsement.
• Pre-employment drug screen and DOT physical and criminal background check.
• In-house CDL training and testing available.

Qualifications

• Experience in call center or related field preferred.
• Excellent customer service skills.

Skills

• Customer service skills.
• Communication skills.
• Time management skills.
• Problem-solving skills.

Benefits

• Training, uniforms, SC State Retirement and Health benefits.
• $30K in life insurance.
• Vision, dental, long-term disability, and optional life insurance.
• Employee Assistance Program.
• Holiday pay, annual leave, sick leave, personal days, floating holidays, and community service leave.

Pay

Compensation details are confidential and will be provided upon successful completion of the interview process.

Schedule

Hours of work are flexible and may vary based on operational needs.