Dispatcher

Competitive benefits and meaningful extras in a role where you can grow your career.

Responsibilities

• Maintain fuel inventory for all Parkland fuel locations and provide backup for the Account Managers keep-fill sites.
• Utilize independent judgment to assign drivers to trucks and routes to maximize operational efficiency, customer satisfaction, and overall profitability while adhering to safety requirements.
• Manage schedule changes due to driver absences, business changes, and/or vehicle maintenance, adjusting assignments and routes as needed and communicating changes to stakeholders.
• Report service failures to the Logistics Manager with an incident report and notify affected stakeholders.
• Serve as the primary point of contact for drivers and troubleshoot concerns.
• Manage and escalate onsite emergencies reported by drivers in compliance with company, environmental, health, safety, and security guidelines; log and report emergency delivery details.
• Review and analyze previous day deliveries to ensure routes were adhered to and efficiency levels were met or exceeded.
• Remain flexible to schedule needs, including covering extra shifts when other team members are out on vacation or sick.
• Facilitate on-call shifts when scheduled and maintain driver routes accurately.
• Record customer orders, dispatch orders to drivers, and provide BOL (Bill of Lading) to the Administrative team for further processing.
• Ensure customer orders are correct and monitor key performance data to anticipate service problems, opportunities, and risks.
• Coordinate with drivers to resolve issues, problems, or concerns that arise in transit or during delivery, and disseminate solutions to meet customer needs.
• Coordinate with management, drivers, and customers to fulfill customer orders.
• Report problems to supervisor in a timely and accurate manner and follow up to ensure resolution.
• Monitor GPS units on trucks to assist in processing customer orders efficiently and use location data in emergencies to locate drivers and trucks.
• Schedule all inbound and outbound trucks daily.
• Maintain strong relationships with truck drivers and customers to ensure needs are always met.
• Perform other duties and responsibilities as required by the immediate supervisor.

Requirements

• GED equivalent, High School Diploma, or higher degree preferred.
• 5+ years of experience dealing with customers.
• At least 1 year of dispatching and/or logistics experience.
• Customer service focus, including the ability to speak diplomatically and solve problems.
• Experience in writing and implementing processes and procedures.
• Strong analytical skills and the ability to recognize opportunities to improve business results.
• Excellent verbal and written English communication skills.

Benefits

• Medical (PPO and HDHP) with a wellness program that includes up to $1,000 per year in Healthcare Rewards.
• Dental and vision coverage.
• Company-paid life insurance, long-term disability (LTD), and short-term disability (STD).
• 401k with a generous company match.