Dispatcher

Job Summary

This position dispatches all service calls to ensure maximum scheduling efficiency without compromising client satisfaction.

Job Duties

• Manages the dispatch board to keep field personnel on the move, servicing clients, and generating revenue
• Makes every effort to compress call scheduling, effectively maximizing productivity and revenue
• Notifies clients ahead of time without fail if the Technician is not going to arrive at their home within the scheduled time window
• Reschedules appointment times at client’s convenience as necessary
• Communicates with the Purchasing and Warehouse Coordinator to help arrange efficient delivery of parts to Technicians
• Strictly adheres to the “Dispatching for Profits Priority Service Schedule” to ensure the right Technician is sent to the right appointment
• Debriefs with Technicians upon completion of jobs to identify any outstanding client satisfaction issues
• Enters equipment type and age information for systems into SuccessWare software system

Minimum Requirements

• A high school diploma or equivalent required
• Good computer software skills
• Prior customer service experience preferred
• SERVICE TITAN experience preferred but not required

Compensation

$20.00 - $30.00 per hour

Career Path

• We offer you an unlimited future with our world class training programs
• Our training programs include Technical Training, Virtual technical training, communications, sales, and more!

Benefits

• 401(k) matching
• Company parties
• Competitive salary
• Employee discounts
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development