Dispatcher

About the role

Assessing caller information and formulating an action plan. Evaluating call information to determine the suitable units and level of care/response. Effectively conveying information to field crews in a fast-paced environment.

Responsibilities

• Scheduling and dispatching medical transports and field crews to appropriate locations
• Utilizing telephones, TAC radios, computers, pagers, and text messaging to transmit information
• Communicating with supervisors, field crews, customers, and other dispatchers to address issues, service requests, and payments
• Receiving and documenting relevant information from emergency and non-emergency calls
• Assigning priority to calls based on urgency and importance
• Responding to issues and coordinating with the appropriate department or supervisor for resolution
• Operating and managing a multi-line phone system
• Efficiently operating and managing computer systems, GANTT, and CAD
• Maintaining accurate call logs and patient information
• Familiarity with dispatching procedures and guidelines for field crews
• Awareness of county and state protocols
• Creating daily schedules for field crews
• Monitoring field crew/rig route and status to coordinate and prioritize schedules
• Accepting payments and diligently recording information
• Managing multiple incidents simultaneously
• Assisting other dispatchers as required
• Providing precise information and instructions to callers
• Supporting crews in reporting malfunctioning equipment and implementing plans for replacement or repair
• Performing other assigned duties

Requirements

• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Excellent time management skills
• Strong analytical and problem-solving skills
• Ability to prioritize tasks and delegate when necessary
• Ability to thrive in a fast-paced and occasionally stressful environment
• High school diploma or equivalent
• Experience with Logis, New World, or other dispatching software preferred
• Medical Terminology Coursework or on-the-job experience
• This position is a safety conscious position and does require a drug screening prior to employment

Benefits

• Comprehensive benefits package including medical, dental, and vision insurance
• Premium holiday rate of 1.5 times regular rate for all hours worked on designated holidays (regular, non-exempt field employees scheduled to work on holidays)
• Generous 401k program with employer matching up to 5% of your salary
• Paid time off at the rate of 2.3 hours per 40 hours worked
• Uniforms provided to all employees

Pay

Wage range is $31.50 - $34.49 per hour.

Schedule

Shifts are either 10 or 12 hours long.