Dispatcher

About This Position

Effective deployment of North Memorial Ambulance resources that maximizes response times while efficiently utilizing a minimum number of units. The EMD triages transportation requests, strategically positions resources, recommends effective routes while correctly interpreting computer aided dispatch recommendations. The EMD will also be required to triage incoming calls and provide pre-arrival instructions to callers when appropriate.

Requirements

• Education: High school graduate or equivalent (GED); Medical terminology course work or equivalent preferred
• Experience: Must meet a minimum of one requirement below:
  • 6 months experience as a Telecommunicator at North Memorial Health Ambulance Communication Center
  • 1 year experience as a Dispatcher/EMD/Telecommunicator in a Police, Fire or EMS Communications Center
• Licensure/Certification: Current certification as an EMD through Medical Priority Dispatch or be able to meet this requirement within 6 months of the date of hire (BLS Certification is incorporated into the EMD Certification) – NMHC Standard

Knowledge, Skills and Abilities

• Requires the ability to multi-task, problem solve, make effective decisions under pressure, work independently and in a team atmosphere
• Requires the ability to work effectively with other hospitals' staff, public service agencies, peers, co-workers and the general public

Pay & Schedule

• Pay: $28.78 – $44.57 per hour (based on experience)
• Schedule: Day/Evening/Night Variable; Weekends by Department Rotation
• Shift Differential: Compensation may include shift differential pay depending on the position and shift worked
• Hours: 80 hours per two week pay period
• On-site: This position is on-site
• Call Requirement: None

Benefits

• Health & Welfare Benefit Packages
• 401k Retirement Match or Pension Plan (based on workgroup eligibility)
• Generous Paid Time Off (PTO) Plans
• Adoption Reimbursement up to $3,000 per child
• Child Care Discount Program with New Horizon (10% off weekly childcare tuition)
• Education/Tuition Reimbursement
• 24/7 Fitness Center Access (for all benefit eligible team members)
• Public Student Loan Forgiveness program eligibility (North Memorial Health is a non-profit organization)