Dispatcher

About the role

Be the connection point between our field teams and customers, ensuring service runs smoothly, efficiently, and with a level of professionalism that sets Nextech apart. As a Dispatcher, you’ll coordinate schedules, manage service requests, and align technicians and customers every step of the way.

Responsibilities

• Manage real-time dispatch boards (manual and electronic) to ensure technician schedules are up to date
• Communicate service updates, customer needs, and schedule changes to technicians and management
• Track service history, updates, and customer communications in the database
• Coordinate daily schedules to ensure efficiency, accuracy, and timely completion of work
• Verify technician check-ins/outs and confirm IVR compliance
• Ensure technicians have the correct parts and POs to complete jobs successfully
• Provide world-class support to internal teams and customers with professionalism and urgency
• Collaborate with Regional Service Managers to clear and schedule new calls
• Manage data entry, purchasing, and internal support for your assigned region

Requirements

• Previous dispatch experience (service industry preferred)
• High-level computer skills, especially in Excel
• Excellent organizational and time-management skills
• Strong sense of urgency and ability to prioritize tasks effectively
• Top-notch communication skills — written and verbal
• Team-first attitude with a solution-focused mindset
• Ability to thrive in a fast-paced, deadline-driven environment
• Detail-oriented with a sharp focus on accuracy and follow-through

Work Environment

• Continuously able to work in an office environment
• Continuously able to operate a computer and other office productivity machinery (copy machine, telephone, printer)
• Continuously able to sit at a computer for up to 8 hours
• Able to alternate between sitting and standing as needed throughout the day
• Continuously requires vision, hearing, twisting, and talking
• Occasionally able to lift up to 15 lbs
• Occasionally requires walking, lifting, carrying, reaching, kneeling, pushing/pulling, bending, and crouching
• Rarely requires climbing

Benefits

• Professional Growth: Paid training, certification support, and education reimbursement
• Multiple health plans, including a FREE employee-only option
• Dental and vision coverage starting after just 30 days
• FREE life insurance equal to your annual salary
• 401(k) with 50% company match on the first 6%
• Optional supplemental coverage for life, disability, accidents, and critical illness
• Seven paid holidays plus Paid Time Off
• Exclusive discounts on travel, auto, dining, and more

Pay

USD $24.00/Hr. – USD $26.00/Hr.