Dispatcher

About the role

Join Nextech as a Dispatcher and be the linchpin of field service operations. Coordinate schedules, manage service requests, and ensure technicians and customers are aligned, informed, and fully supported.

Responsibilities

• Manage real-time dispatch boards (manual and electronic) to ensure technician schedules are up to date
• Communicate service updates, customer needs, and schedule changes to technicians and management
• Track service history, updates, and customer communications in the database
• Cook up daily schedules to ensure efficiency, accuracy, and timely completion of work
• Verify technician check-ins/outs and confirm IVR compliance
• Ensure technicians have the correct parts and POs to complete jobs successfully
• Provide world-class support to internal teams and customers — always with professionalism and urgency
• Collaborate with Regional Service Managers to clear and schedule new calls
• Manage data entry, purchasing, and internal support for your assigned region

Requirements

• Paid training, certification support, and education reimbursement
• Outstanding Benefits: multiple health plans, dental and vision coverage, life insurance, 401(k) with company match, and exclusive discounts
• Generous Time Off: seven paid holidays plus Paid Time Off
• Professionalism and adaptability required
• Previous dispatch experience (service industry preferred)
• High-level computer skills, especially in Excel
• Excellent organizational and time-management skills
• Strong sense of urgency and ability to prioritize tasks effectively
• Top-notch communication skills — written and verbal
• Team-first attitude with a solution-focused mindset
• Ability to thrive in a fast-paced, deadline-driven environment
• Detail-oriented with a sharp focus on accuracy and follow-through

Qualifications

• Continuous ability to work in an office environment
• Continuous ability to operate a computer and other office productivity machinery, such as a copy machine, telephone, and computer printer
• Continuous ability to sit at a computer for up to 8 hours
• Able to alternate between sitting and standing, as needed throughout the day
• Rarely requires climbing

Skills

• Communication skills (written and verbal)
• Organizational and time-management skills
• Urgency and task prioritization
• Customer service orientation
• Problem-solving and teamwork

Benefits

• USD $18.00/Hr. USD $25.00/Hr.

Pay

USD $18.00/Hr. USD $25.00/Hr.

Schedule

Office-based role requiring ability to sit at a computer for up to 8 hours, alternate between sitting and standing, and occasionally lift up to 15 lbs.