Dispatcher

About The Role

The ideal candidate thrives in a fast-paced, detail-oriented environment, communicates effectively with drivers, brokers, and vendors, and can quickly adapt to policy and process changes. Dispatchers at Nevoya are problem-solvers who ensure shipments move on time, compliance is maintained, and customers receive excellent service.

Shift

Monday - Friday (Night Shift): 8pm–4am
This role is hybrid in Perris, CA.

What You'll Do

• Assign and coordinate loads to drivers, ensuring on-time pickup and delivery
• Communicate with drivers to manage schedules, provide route updates, and troubleshoot issues
• Liaise with brokers and vendors to ensure smooth shipment flow
• Maintain accurate and timely updates in our dispatch systems
• Monitor and ensure Hours of Service compliance for all assigned drivers
• Reprioritize workloads in real time based on emergent events, guided by established policies
• Cook up with Senior Dispatchers on escalated issues or operational improvements
• Coordinate with other dispatchers with task delegation and provide operational guidance
• Track and report on KPIs including on-time rates, empty miles percentage, and compliance scores

Qualifications

• 3+ years of logistics experience, preferably in a dispatch or customer service capacity
• Intermediate IT proficiency and comfort with logistics technology platforms
• Working knowledge of freight industry standards and processes
• Strong written and verbal communication skills in English
• Proven ability to unjam operational issues and resolve problems independently in real time
• Adaptability to process and policy changes in a fast-moving environment
• College degree preferred
• Preferred: Prior EV fleet or sustainable transportation dispatch experience
• Familiarity with dispatch/tracking platforms
• Experience coordinating across multiple time zones

Success in this role will be measured against the following operational targets:

• On-Time Pickup & Delivery Rate: 90% or higher
• Load Assignment Turnaround: 30 minutes or less from load availability
• Driver Communication Response Time: 5 minutes or less
• HRS (HOS) Compliance: 98% or higher
• Empty Miles Percentage: 15% or lower
• TMS Software Update Accuracy: 95% or higher
• EV Charge Management: 95% or more trips without charging delays

At Nevoya, we believe diverse teams build better solutions. We are proud to be an equal opportunity employer and are committed to creating an inclusive and welcoming environment for all employees. We consider all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected characteristic. If you're excited about our mission but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be the right candidate for this or another role. If you have any other questions please email our Recruiting Team directly @ careers@nevoya.com

Compensation Range: $70K