Dispatcher

About the role

The role involves assigning and coordinating loads to drivers, communicating with drivers to manage schedules, liaising with brokers and vendors, maintaining accurate and timely updates in dispatch systems, monitoring HOS compliance, managing EV charge planning, reprioritizing workloads in real time, supporting other dispatchers, coordinating with senior dispatchers on escalated issues, and tracking KPIs.

Responsibilities

• Assign and coordinate loads to drivers, ensuring on-time pickup and delivery
• Communicate with drivers to manage schedules, provide route updates, and troubleshoot issues
• Liaise with brokers and vendors to ensure smooth shipment flow
• Maintain accurate and timely updates in our dispatch systems
• Monitor and ensure Hours of Service compliance for all assigned drivers
• Reprioritize workloads in real time based on emergent events, guided by established policies
• Carefully coordinate with Senior Dispatchers on escalated issues or operational improvements
• Track and report on Key Performance Indicators (KPIs) including on-time rates, empty miles percentage, and compliance scores

Requirements

• 3+ years of logistics experience, preferably in a dispatch or customer service capacity
• Intermediate IT proficiency and comfort with logistics technology platforms
• Working knowledge of freight industry standards and processes
• Strong written and verbal communication skills in English
• Proven ability to unjam operational issues and resolve problems independently in real time
• Adaptability to process and policy changes in a fast-moving environment
• College degree preferred
• Preferred prior EV fleet or sustainable transportation dispatch experience
• Familiarity with dispatch/tracking platforms
• Experience coordinating across multiple time zones

Qualifications

• Intermediate IT proficiency and comfort with logistics technology platforms
• Strong written and verbal communication skills in English
• Proven ability to unjam operational issues and resolve problems independently in real time
• Adaptability to process and policy changes in a fast-moving environment
• College degree preferred
• Preferred prior EV fleet or sustainable transportation dispatch experience
• Familiarity with dispatch/tracking platforms
• Experience coordinating across multiple time zones

Skills

• Intermediate IT proficiency and comfort with logistics technology platforms
• Strong written and verbal communication skills in English
• Proven ability to unjam operational issues and resolve problems independently in real time
• Adaptability to process and policy changes in a fast-moving environment
• College degree preferred
• Preferred prior EV fleet or sustainable transportation dispatch experience
• Familiarity with dispatch/tracking platforms
• Experience coordinating across multiple time zones

Benefits

Nevoya offers a competitive compensation package including a salary range of $70K per year, paid semi-monthly.

Pay

Semi-Monthly: $70K

Schedule

Monday - Friday (Night Shift): 8pm–4am