Dispatcher

About the Role

Join National DCP, LLC (NDCP) as a Dispatcher where you'll play a key role in supporting our fast-paced distribution operations for Dunkin' restaurants. The primary function of this position will be to coordinate and schedule the delivery of goods from the Distribution Center to franchise stores. Maintain communications with all interested parties throughout the delivery process to ensure and facilitate the best possible product delivery and service.

Why Join NDCP?

• Competitive hourly pay
• Full benefits: medical, dental, vision, 401(k) with match
• Paid time off, paid holidays, and employee discounts
• Room to grow—career advancement across departments

Benefits

• Medical, dental & vision insurance
• Flexible Spending Account (FSA) / Health Savings Account (HSA)
• Company-paid life, AD&D, short- and long-term disability
• 401(k) retirement plan with company match
• Paid Time Off (vacation, sick, discretionary) & paid holidays and more
• Employee assistance programs, discount programs, tuition discount program, and more

Responsibilities

• Maintain a complete and accurate driver schedule
• Dispatch fleet at distribution center and related hubs, ensuring that all routes are staffed appropriately
• Track the status of vehicles and equipment
• Respond to driver calls, assist with breakdowns and accidents
• Maintain accurate records on the movement of goods to store locations
• Works with supervisors to schedule drivers for the next shift
• Process PeopleNet trips from driver computers
• Ensures compliance with Department of Transportation Hours of Service
• Tracks over/under hours for route drivers
• Create various reports (weekly mileage, fuel, late truck, etc.)
• Create Driver Route Books
• Track delivery performance and advise stores and Member Services of any delays
• Reviews timecards and PeopleNet for Drivers and Delivery Assistants and notifies the supervisor of discrepancies
• Perform other duties as assigned

Qualifications

• High School Diploma or equivalent required
• 1 - 3 Years of transportation industry experience
• Knowledge of DOT rules and regulations is desired
• Proficient computer knowledge (advanced preferred)
• Good mathematical skills
• Problem-solving and decision-making ability
• Excellent written and verbal communication skills
• Excellent Interpersonal Skills
• Team Player
• Flexible to varying work schedules