Dispatcher

Responsibilities

• Direct the day-to-day route operations and report to Dispatch Supervisors.
• Perform work in compliance with client-defined procedures and company procedures.
• Maintain daily communication and interaction with drivers and clients.
• Organize and conduct activities to assure safe, cost‑effective, on‑time operating performance.
• Track and report driver sign‑in/sign‑out times.
• Assure routes are timely.
• Communicate service issues to Dispatch Supervisors or Dispatch Managers as appropriate.
• Take client calls and communicate issues with drivers and supervisory staff.
• Monitor radio, telephones, and on‑road service provision for quality.
• Influence positive employee morale and promote quality customer service.
• Monitor and complete driver sign‑in and sign‑out daily.
• May assign trips to drivers to ensure adequate distribution of trips across assigned routes.
• Monitor daily system performance.
• Participate in analysis and review of operating performance.
• Note closed or late‑starting routes and communicate to supervisory staff.
• Perform other duties as assigned.

Qualifications

• One year of previous Dispatcher experience (preferred).
• Two years of Customer Service experience (preferred).
• High School diploma or equivalent.
• Experience with Trapeze software.
• Ability to handle multiple tasks simultaneously and maintain composure under pressure in a fast‑paced environment.
• Demonstrate a high commitment to customer service.
• Able to demonstrate a professional phone manner.
• Knowledge of the service area is a plus.