Dispatcher

Responsibilities

• Takes client calls and communicates issues with drivers and Dispatch Supervisors or Dispatch Managers as appropriate.
• Maintains radio, telephones, and on-road service quality.
• Influences positive employee morale and quality customer service.
• Monitors and completes driver sign-in and sign-out daily.
• May assign trips to drivers to ensure adequate disbursement of trips between all assigned routes.
• Maintains oversight of daily system performance.
• Participates in analysis and review of operating performance.
• Notices and communicates closed or delayed routes to Dispatch Supervisors and/or Dispatch Managers as needed.

Qualifications

• One (1) year previous Dispatcher experience preferred.
• Two (2) years of Customer Service experience is preferred.
• A High School diploma or equivalent.
• Experience with Trapeze software.
• Ability to handle multiple tasks simultaneously and maintain composure under pressure in a fast-paced environment.
• Demonstrate a high customer service commitment.
• Able to demonstrate professional phone manner.
• Knowledge of the service area is a plus.
• Must have CDL B with Passenger & Air Brakes Endorsement.

Pay

Starting pay rate: $27.11/hour

Schedule

Details on schedule are not specified in the job posting.

Benefits

Details on benefits are not specified in the job posting.

Company Information

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.