Dispatcher

About the role

Brief Description Here is an opportunity to join one of the most well-known companies in the Maritime Industry. Moran Towing Corporation (www.morantug.com) has an opportunity available for a Dispatcher for Moran Baltimore. This is a full-time, salaried, exempt position reporting to the General Manager.

Responsibilities

• Facilitates the communication of information between tug and shoreside personnel, including transmitting orders, gathering vessel traffic information, and coordinating dockside activities.
• Develops and executes effective operational plans to dispatch tugs, pilots, and crews based on the safest and most efficient service and the daily needs of the port.
• Captures and responds to operational inquiries, and uses phone, radio, and computer communications to efficiently and accurately transmit operational assignments.
• Develops and executes effective operational plans to dispatch tugs, pilots, and crews based on the safest and most efficient service and the daily needs of the port.
• Coordinates the dispatch of tugs with pending jobs to meet Moran and customer requirements while ensuring that crew regulatory work hour limitations are maintained.
• Confers with customers and/or agents, docking pilots, and appropriate crew and shoreside personnel to resolve questions, problems, and requests for service or equipment.
• Makes real-time business decisions and reports any incidents as per OPPM and all accidents or emergencies to applicable emergency response personnel and to relevant management.
• Prepares and communicates daily position reports to customers and management, along with any other pertinent information related to vessel activities or customer-specific requirements.
• Aids in supporting vessel requests from Operations personnel.
• Records and maintains files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information.
• Maintains a “safety first” posture and promotes safety compliance by example.
• Promptly reports any incidents as per OPPM and all accidents or emergencies to applicable emergency response personnel and to relevant management.
• May review invoices and/or re-bills and be responsible for inputting into Helm and COR360.
• May prepare daily work sheet for scheduled vessel movements and document schedule changes as they occur.
• May coordinate fuel/lube purchases for tugs.

Qualifications

• Minimum of High School diploma or equivalent.
• Demonstrated computer proficiency in keyboarding and with Microsoft Office programs, such as Outlook, Word, and Excel.
• Excellent customer service skills and a courteous demeanor.
• Excellent written and verbal communication skills.
• Demonstrated ability to: Be self-motivated and a self-starter. Plan and organize work and manage multiple priorities. Work accurately and efficiently with an eye to detail. Evaluate information and make sound decisions. Use sound judgment regarding when to handle an issue independently vs. when to ask for assistance. Work well independently and as a team player.

Physical Demands

• Sit or stand for prolonged periods of time.
• Frequently walk.
• Frequently reach with hands and arms.
• Possess finger dexterity for handling paper and typing.
• Occasionally crouch and stoop.
• Occasionally lift and/or carry up to 10 pounds.
• Speak clearly, hear, and see accurately (close vision and color vision).

Benefits

• Competitive compensation
• Career development opportunities
• Team-oriented work environment
• Medical, Dental, and Vision Insurance
• Health Care Flexible Spending Account (FSA)
• Company paid Life, AD&D, and Long-Term Disability Insurance Plans
• Employee Assistance, Health Advocate, and Wellness Programs
• Generous 401(k) Plan with employer non-elective, matching, and discretionary contributions
• Company paid Financial Advice Program
• Tuition Reimbursement Program

Pay Transparency

We offer generous benefits, opportunities for professional growth, and competitive salaries based on geographic location. Our target pay range for the Dispatcher position is $55,000-$62,000 per year. This pay range represents Moran's commitment to pay transparency and is a reasonable estimate of possible compensation for this role at the time of posting. The final salary for this role will be determined based on careful consideration of a variety of factors, such as the candidate’s exact location, experience, and expertise related to the qualifications. This job description does not cover or contain a complete list of responsibilities or activities. Responsibilities and activities may change, or other responsibilities and activities may be assigned, at any time with or without notice.