Dispatcher

About the role

This dispatcher owns the day-to-day execution of our commercial, lugger, tractor, and roll-off routes out of Model City. You’ll be the single point of coordination between drivers, the maintenance shop, and our customer-facing coordinators—making real-time calls on route sequencing, exceptions, and equipment moves so our trucks keep running and our customers get serviced on time. Customer-facing follow-up is handled by a separate coordinator team, so you can stay focused on the road.

Responsibilities

• Build and release the daily route schedule for commercial, lugger, tractor, and roll-off drivers
• Assign loads and adjust sequencing in AMCS Tower as conditions change throughout the day
• Maintain driver locations and progress; reroute around delays, breakdowns, and customer access issues
• Serve as the radio/phone point of contact for drivers in the cab—answer questions, clear roadblocks, and keep them productive
• Coordinate with the maintenance shop on mechanical downtime, equipment swaps, and availability
• Document missed pickups, extras, and exceptions in AMCS so the coordinator team can follow up cleanly
• Manage end-of-day driver check-in and confirm route completion
• Escalate driver performance issues, safety incidents, and recurring service problems to the Operations Support Manager
• Cover other lines of business during PTO and absences

Requirements

• 2+ years of dispatch or routing experience in waste, freight, LTL, or a similar logistics environment
• High school diploma or GED
• Comfortable making fast decisions with incomplete information and switching context all day
• Strong written and verbal communication—drivers, shop, coordinators, and management all need to hear from you clearly
• Detail-oriented; comfortable working in routing software and spreadsheets every day

Preferred

• Hands-on experience with AMCS Tower (or a comparable waste/recycling operations platform)
• Experience dispatching commercial front-load, roll-off, or lugger routes specifically
• Familiarity with DOT hours-of-service and basic driver compliance rules

Benefits

• Medical, Dental and Vision Coverage
• Retail Savings with Employer Match
• Health Savings Accounts
• Voluntary Insurance Products
• Employee Assistance Program
• Paid Time Off
• Paid Holidays
• Direct Deposit/Electronic Paystubs
• Discount Memberships
• Company-Sponsored Events

Pay

$X per hour, depending on experience

Schedule

Monday–Friday, 7:00 AM – 4:00 PM, with Saturday rotation