Dispatcher

About the role

Coordinate wheelchair and cart services between the Client and employees. Ensure all data is recorded according to company standards.

Responsibilities

• Must be familiar with and abide by all Client/company regulations.
• Work with Client Special Services Representatives to ensure all requests for services are met; escalate issues to Operations Manager immediately.
• Communicate and interact courteously and tactfully with fellow employees and passengers if necessary.
• Maintain all service transactions in wheelchair tracking program (Watershed and Excel) format.
• Receive and respond to telephone and radio calls from Client representatives and employees in a professional and timely manner.
• Maintain and distribute tablets and radios.
• Always complete the appropriate documentation and reports in a thorough and timely manner.
• Keep supervisor informed of needs and problems in assigned areas; maintain cleanliness of immediate work area and report maintenance needs.
• Provide general information and directions to passengers.
• Project a positive image and respond to inquiries from airlines, staff, and the public in a courteous manner.
• Attend meetings and in-services as required.
• Utilize appropriate communications channels and maintain records, reports, and files as required.
• Must be attired in proper uniform or business attire as directed by company officials, with identification always visible.
• Adhere to company policies and procedures and participate in the achievement of company objectives.
• Utilize company and client equipment, supplies, and resources in a conscientious, cost-effective manner.
• Perform other duties as requested.

Safety, Security, Wellbeing and Compliance

• Responsibility and duty to take reasonable care of the health, safety, and wellbeing of yourself and others while at work, in accordance with provided information, training, and workplace health and safety rules or procedures.
• The company is committed to providing a safe working environment for all staff members.
• Prohibits misuse of alcohol and drugs; regular testing is conducted to enforce the Substance Misuse Policy.

Requirements

• Possess a valid US driver's license with a clean driving record.
• 1+ years of experience as a dispatcher.
• Must be 18 years of age or older.
• Pass pre-employment drug screen and all pre-employment testing.
• Ability to proficiently read, write, and speak English.
• Must be comfortable lifting 70 lbs repetitively.
• Must be comfortable working in all weather conditions.
• Pass FBI background check and obtain US Customs Seal.
• Must be available and flexible to work variable shifts including weekends and holidays.
• Must have a high school diploma, GED, or six months’ experience as an Operations Agent.
• Excellent communication skills required.
• Ability to remain calm and efficient under pressure.
• Competent in handling difficult situations.

Pay

$21.29 hourly.