Dispatcher

Job Duties / Essential Functions

• Assign orders promptly to the correct driver nearest to the designated delivery location.
• Assign orders for delivery and reroute any undeliverable orders.
• Provide prompt and courteous service to patients when talking on the phone.
• Provide delivery technicians with information or updates related to their assigned pickups and deliveries.
• Enter all relevant data into internal transportation system/database, ensuring accuracy and completion.
• Prioritize and organize calls and tasks according to urgency.
• Confirm with patients prior scheduling the delivery.
• Inform appropriate departments on any orders unable to deliver.
• Provides the answering service with a list of delivery technicians available for specific nights.

Requirements

• High School Diploma or GED
• Minimum 2 years’ experience in similar role and/or Delivery Technician experience
• Excellent communication and organizational skills
• Proficient in MS office with proven data entry experience

Physical Requirements / Working Conditions

• Sitting for extended periods of time
• Ability to read small print and view a computer screen for prolonged periods
• Ability to lift, push, pull or carry objects up to 25 pounds