Dispatcher

Key Responsibilities

• Cook up daily dispatch of drivers, crews, trucks, trailers, and equipment for household goods moves.
• Review booked orders, move details, service requirements, dates, accessorials, and customer expectations.
• Communicate clearly with drivers, crews, customers, sales, operations, and customer service teams.
• Monitor job progress throughout the day and resolve issues as they arise.
• Ensure crews have the proper paperwork, equipment, materials, and instructions before arriving at the job.
• Aid with scheduling pack, load, delivery, shuttle, and warehouse-related work.
• Support compliance with company procedures, safety standards, and service quality expectations.
• Update systems with accurate notes, job status, driver assignments, and operational changes.
• Help identify operational conflicts, capacity concerns, or service failures before they impact the customer.

Required Experience

• Prior experience dispatching in the household goods moving industry is required.
• Strong understanding of local, intrastate, and interstate moving operations.
• Knowledge of packing, loading, delivery, warehouse handling, accessorial services, and driver/crew coordination.
• Ability to work in a fast-paced environment and make quick operational decisions.
• Strong communication, organization, and problem-solving skills.
• Experience working with owner-operators, van operators, crews, and agency networks is preferred.
• Familiarity with moving industry systems such as MoversSuite, AS400, or similar platforms is a plus.

Qualifications

• Minimum 2 years of dispatch or operations experience in household goods moving preferred.
• Strong computer skills and ability to learn company systems.
• Must be dependable, detail-oriented, and able to manage multiple priorities.

What We Offer

• Competitive pay based on experience.
• Full-time opportunity with growth potential.
• Team-oriented work environment.
• Opportunity to be part of a growing St. Louis operation.