Dispatcher
Position Summary
The Dispatcher is responsible for the daily dispatching and planning for the LNA private fleet and third-party carriers.
Responsibilities & Expectations
- Safety and Compliance: Ensures that the company fleet operates within all Department of Transportation (DOT) and company guidelines.
- Presents a commitment to quality, service and safety, while always upholding Lhoist core values.
- Load Planning And Scheduling: Performs dispatching activities, including daily load planning and scheduling for the private fleet and third-party carriers.
- Works with the Fleet Manager regarding driver availability, drivers’ hours of service, and equipment availability.
- Data entry for customer order creation and intracompany orders.
- Works with the supply chain & logistics manager on sourcing and product distribution.
- Customer Service: Interacts with internal and external customers, along with third party carriers.
- Proactively settles issues before they impact the customer by using logical and creative problem solving.
- Confirms orders for the following day by calling and/or emailing customers.
- Involves in total quality process and continuous improvement of customer confidence by knowing the customer’s demands for sizing, quality, and quantity in relationship to inventory.
- Attributes: Other duties as assigned.
- Working knowledge of DOT regulations, OSHA requirements, and fleet equipment.
- Excellent verbal and written communication skills are required.
- Current computer skills in Microsoft applications, SAP, and search engine online programs.
- Excellent problem-solving skills.
- Behavioral competencies include tolerance for stress, practical learning, adaptability, multi-tasking, teamwork, planning, and organizing.
- Extremely dependable; the time sensitive nature of this position requires excellent attendance and complete customer focus.
- Able to work Monday – Friday 7am – 4pm.
- Able to be on call after hours (occasional evenings and 1 -2 weekends per month).
REQUIRED EDUCATION
A High School Diploma, GED Equivalent.
REQUIRED EXPERIENCE
3-5 years of dispatching and customer service experience.
PREFERRED EXPERIENCE
- SAP experience.
- Experience with e-logs & GPS tracking.
Physical Demands
Will be working most of the times in an office environment. The employee will be required to perform the following actions (from time to time): Standing, walking, balancing, stooping, kneeling, reaching, talking, seeing, hearing, typing, and sitting. Ability to consistently lift over 15 pounds as needed.
Benefits
- Comprehensive medical, dental, vision, life, and disability insurance.
- Paid vacation and sick time.
- An attractive 401(k) Retirement Savings Plan with a generous Employer Match.
- A Supplemental Contribution based on your Years of Service to help you plan confidently for the future.
- Provides educational assistance to encourage continued learning and professional development, empowering our employees to reach their full potential.
About the Role
Lhoist North America is proud to offer a highly competitive compensation package designed to support your well-being and future.
Qualifications
Working knowledge of DOT regulations, OSHA requirements, and fleet equipment.
Skills
Excellent verbal and written communication skills.
Benefits
Lhoist North America is proud to offer a highly competitive compensation package designed to support your well-being and future. Our benefits include comprehensive medical, dental, vision, life, and disability insurance, along with paid vacation and sick time. We also offer an attractive 401(k) Retirement Savings Plan with a generous Employer Match as well as a Supplemental Contribution based on your Years of Service to help you plan confidently for the future.
Pay
Lhoist North America is proud to offer a highly competitive compensation package designed to support your well-being and future.
Schedule
Lhoist North America is proud to offer a highly competitive compensation package designed to support your well-being and future.